Client Project Manager 1
Pace LabsAbout the role
Shift:
Monday through Friday, 8:00 AM - 5:00 PM1 hour lunch
Are you ready to work making the world a safer, healthier place? Join our mission to continuously move science forward; to innovate and advance all aspects of our business to improve the health and safety of our communities and lives.
Client Project Manager
Compensation: $50,000 per year
Hours: Monday through Friday, 8:00 AM - 5:00 PM
The salary for this position reflects a variety of factors. Compensation will be determined based on the candidate’s geographic location, relevant experience, education, skills, and alignment with internal equity. Market conditions, budgetary considerations, and organizational compensation guidelines may also influence the final offer.
Make an Impact. Build a Career.
At Pace®, everything we do is built upon an unwavering commitment to making the world a safer, healthier place. Since 1978, we’ve continued developing innovative practices that drive sustainability and empower our partners with accurate quality data at every critical moment and milestone.
That's why we need you -- your curiosity, your talents, and your drive -- to help us advance this important work, and your career.
We’re seeking curious, motivated individuals who are passionate about protecting our environment and the communities we serve. If you’re looking to develop your skills, contribute to meaningful scientific work, and build a long-term career in environmental science, Pace® could be the perfect place for you.
Find Your Place at Pace®
Join us as a Client Project Manager, where you’ll be responsible for end-to-end project ownership—ensuring environmental samples are collected, analyzed, documented, and reported in full conformance with client requirements. This role supports projects representing up to $2M in revenue, depending on experience, client assignments, and business needs, while delivering exceptional technical and customer-centric service.
What You’ll Do
Onboard new clients by providing comprehensive training on products and services and accurately setting up client data and profiles in LIMS
Build and maintain strong, long-term client relationships; serve as the primary point of contact for client inquiries, concerns, and escalations
Conduct regular client check-ins to ensure satisfaction and proactively address needs
Monitor sample progress throughout the lab to ensure project timelines are on track
Coordinate with laboratory departments to ensure timely project execution and resolution of issues
Provide ongoing education and training to clients to maximize product and service utilization
Monitor client health, identify potential churn risks, and develop retention a
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