Director of Inside Sales

About RS Group

Across the industrial design, manufacturing and maintenance worlds, we’re the digital destination for product and service solutions to help our customers with the maintenance, repair and operation of their businesses. We provide global access to an unrivalled range of over 750,000 stocked industrial products. Each day our team of experts deliver solutions to resolve our customer’s challenges across design, procurement, inventory and maintenance. We consistently strive to deliver the best possible service to all of our customers and challenge ourselves to provide a seamless procurement experience.

We are one team. We deliver brilliantly. We do the right thing. We make every day better. These are our values. They unite our c.9,000 global colleagues and differentiate us from our competition. They are a mix of how we work today and how we must step up for the future. Most importantly, it is one set of values shaped by our people, for our people.

Together, we can make great things happen. Aim for amazing and beyond.

The Inside Sales Group is a large and growing, centralized professional sales team consisting of specialized selling groups covering several different customers segments. This includes an Inside Business Development Team focused on acquiring and then initially growing new customers, plus multiple Inside Sales Teams focused on growing smaller, standard accounts and serving the needs of complex customers like Government and International accounts.

 

About the Role

Role Purpose

In this role, you will manage the Inside Sales Group to achieve sales, profitability, and business objectives by ensuring we have a strong focus on the customer, excellent partnership with our suppliers, great people leadership and talent development, robust strategy creation and tactical execution, and ongoing process and continuous improvement activities. You must also continue building a strong and vibrant culture that encourages innovation, celebrates success, and adheres to the company’s Amazing Leaders framework of Trust, Passion, and Honesty to ensure that our team is ready to serve our customers and supplier partners each day.

 

Responsibilities

• Lead and manage a group of inside sales managers and professional sellers to deliver sales, profitability, and business objectives
• Create the strategic plan and execute initiatives focused on growing sales, increasing profitability, and acquiring new customers using a deep understanding of the customers, market, industry, risks, and opportunities
• Develop and standardize a set of sales to create an efficient and effective sales process that maximizes sales, win rate, and profit margins while achieving a low cost to serve for customers using CRM and digital systems, data analytics, and AI enabled platforms.
• Provide a seamless omni-channel experience for the customers, allowing the customer to work with, learn about, and use our sellers and digital capabilities to learn about and purchase products and driving them to utilize our digital
• Provide a seamless omni-channel experience, driving customers to use our digital, online, and self-service capabilities to learn about and purchase products, and work with sellers
• Work closely with customers to understand their needs, provide solutions, and solve problems primarily through telephone, email, and virtual sales call activities.
• Develop strong and lasting relationships with supplier partners at all levels of the organization to help provide powerful solutions options for our customers
• Ensure your team and its individuals operate at a high-performance level team using performance assessments, KPIs and metrics, coaching, recommending specific training, development activities, and so on
• Help your team create product and service solutions to win business with a focus on solving problems and adding value for the customer using a deep understanding of the customer’s challenges, our product and service offerings, and the solutions we can provide
• Work closely with the Sales team and other functions throughout the organization to develop and execute the strategic plan and tactical initiatives to achieve goals and objectives
• Serve as a member of the Executive Sales Leadership Team, providing information, insight, and recommendations for their areas of responsibility along with broader sales function while relentlessly pursuing best practices and increased knowledge to help advance the professionalism and effectivenes