Systems Administrator II (Hybrid - Office & Remote)

Diverse Computing, Inc. (DCI) is looking for a highly driven mid-level Systems Administrator to join our team. This is a full-time, salaried, exempt position that is best performed as a hybrid of both in office and remote work.

The ideal candidate will be as proud as we are to have the privilege of delivering unmatched support and user-friendly software. Our clients and fellow employees are fully engaged in being an integral part of solution-oriented development and improvement of public safety software that agencies throughout the United States rely on. Our unwavering customer service and technical support is one of the main reasons for our continued business success.

The focus of this position is to work closely with our clients to fully understand and support their business processes and technical needs as it pertains to our products. In addition to supporting our software solutions, the successful candidate will have the ability to assist clients with enterprise level networking equipment and support. We are seeking someone with a dedication to helping others, as well as an interest in continuously learning about our clients, products, networking, and security.

Get to know us a little.

At DCI, we are passionate about our mission for delivering innovative IT solutions that improve the effectiveness and security of the public safety community. In other words, we create software that has a higher purpose than simply making a profit. We are also passionate about maintaining our reputation for excellence in serving nationwide public safety organizations. We do this by uplifting and supporting all facets of our tight-knit team.

Outstanding technical solutions are a keystone to our success and we are on the lookout for a dedicated, experienced Systems Administrator II to join us.

Requirements

As a Systems Administrator II you will:

• Manage system infrastructure including, databases, testing computer equipment, firewalls, and other software and hardware
• Provide technical support for both hardware and software issues that may arise
• Monitor the systems daily and respond quickly to any security breaches, usability concerns, application errors, or performance issues
• Assist other administrators and technicians with tier-2 support issues
• Make recommendations for future server and software upgrades
• Monitor performance and maintain systems according to requirements
• Troubleshoot issues and outages
• Ensure security through access controls, backups, and firewalls
• Establish backup systems, verify that the backups have been completed, and test the backups
• Perform DR activities as needed
• Build and maintain internal wiki with technical documentation, manuals, and IT policies
• Study technical and patch literature to keep abreast of the latest technologies and patch updates
• Assist in integrating new applications and technologies into the current system
• Troubleshoot and debug production software
• Analyze requirements then disseminate, evaluate, articulate, and design solutions
• Create technical documentation for reference and reporting
• Research ideas to improve system performance and impact availability

Success factors generally include a/an:

• High degree of pride in accuracy, attention to detail, organization, confidentiality, and humble confidence
• Sense of urgency and vigilance when it comes to security
• Analytical mindset that naturally enjoys solving technical problems
• An enjoyment in conducting research into technology related issues and topics
• Commitment to being readily available and supportive to their team
• Proactive approach to systems maintenance
• Dedication to teamwork and cooperation
• Great communication skills that include the ability to truly listen when communicating with others
• High regard for taking responsibility and ownership of one’s own work and actions
• Knack for thriving in a fast-paced environment and demonstrating responsible decisiveness
• Natural affinity for customer service-oriented helpfulness
• Ability to explain and document complex technical issues in a way that non-subject matter experts can understand
• Personal passion for, or interest in, supporting criminal justice and law enforcement agencies
• Desire to lead by example through living the DCI core values of integrity, passion, customer service, innovation, and engagement

Qualifications

This job might be for you, if you:

• Have a Bachelor's degree in Information