Director, NA Visa Direct Cross Border Remitter Account Manager

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

The Remittance Account Manager has full accountability for the transaction and revenue plan for assigned remitter accounts.  Additionally, the Remittance Account Manager is accountable for strategic account growth, managing, deepening, and expanding client account relationships, and identifying, closing, and executing initiatives to grow and diversify client volume and revenue.     

Account transaction and revenue responsibility requires a high degree of independent judgment to evaluate, identify best path of action for the right outcomes in support of the business strategy, driving those outcomes to success and optimizing portfolio growth and revenue.   The individual will be required to collaborate with internal functional leaders across a variety of functions including pricing, rules, marketing, legal, and operational teams across regions to influence and shape functional partner prioritization and work efforts including but not limited to technology builds, corridor expansions, rule changes, pricing changes, auth performance optimization, network (send and receive) optimization and program lifecycle optimization across prelaunch, launch, ramp, growth and optimize.     Coordinating with various regional teams is core to the cross-border businesses to implement strategies to enable transactions originated in NA and received around the world. 

We work in an agile environment, so this person must be assertive and proactive to ensure we achieve our goals.  Organizational savvy and interpersonal skills are critical, as we interface with specialized product groups, financial institution, merchant and acquiring sales, client consulting, marketing, and corporate communications, legal, and finance to coordinate the end goal of achieving aspirational objectives.  Must be able to pivot and adjust as new information and lessons learned come to light. 

Visa is looking for an individual that is a thought leader in strategy and business growth with a proven record of success of growing client account relationships in fast-paced environments with demanding timelines.

Responsibilities include:

Achieve and exceed account transaction and revenue targets for Visa Direct by client

1) Achieve annual performance goals and enablement milestones for Visa Direct (e.g. new endpoints, corridor expansion, or use cases)

2) Develop and actively manage client account plan to achieve financial targets and strategic priorities across all products (e.g.  direct to card, account and wallet, AFTs, VAS, etc..)

3) Develop and manage strategies for performance acceleration, including high potential use cases, marketing strategies and growth opportunities

Sales pipeline development, upsell, crosssell endpoint options, routes and corridors, use cases and VAS across primary and extended client LOBs.

1) New and renew deal structure, incentives, negotiation and contracting

2) Manage and support clients through the sales cycle from opportunity identification, solutioning, and program launch, ramp, and optimization

Established a trusted working relationship with the Client to ensure we have the necessary understanding of the client’s business and strategy and work across internal Visa and Visa Direct stakeholders to support and or accelerate deliverables

1) Collaborate with the client Account Executive(s) to define account priorities and achieve the annual plan

2) Partner with Visa Direct cross-border commercialization team to develop the go tomarket strategy and ensure we have the right value proposition and product construct to meet client needs

3) Work with Marketing to ensure our client facing materials are excellent, on message and help accelerate the learning and launch process

4) Work with Finance and Leadership on forecasting and monthly and quarterly reporting

5) Work with Legal to ensure