Senior Project Manager - PMO (Project Management Office)

Hilltop Holdings is looking to hire a Senior Project Manager in the PMO (Project Management Office).  

The Senior Project Manager (PMO) is responsible for initiating, leading, and ensuring successful outcomes for large, complex, and dynamic Salesforce projects. This role involves acting as a liaison between multiple business lines, cloud vendors, and IT teams across the organization, providing effective leadership towards a defined project plan.

Critical to the success of this role is the ability to manage stakeholder expectations, identify integration opportunities, control project scope, and execute change control procedures when necessary. Additionally, the Senior Project Manager will plan and develop business change management and communications, and escalate project risks and issues as appropriate. At times, this role may also involve leading, directly or indirectly, other project managers, business analysts, and QA analysts.

• Lead and manage multiple, large, complex Salesforce project initiatives from inception through stabilization, utilizing the Hilltop Holdings project management framework and software development lifecycle (SDLC).
• Facilitate the development of project proposals, feasibility studies, vendor selection/recommendation, and cost-benefit analysis for Salesforce projects.
• Foster productive working relationships with all project stakeholders, including business and technical team members, and effectively manage their expectations.
• Ensure project deliverables and milestones are completed on time, within budget, and at the required level of quality.
• Diligently manage scope throughout Salesforce projects and, when necessary, execute change control procedures to formally document the resulting impacts to project scope, timeline, and/or budget.
• Communicate progress, including achievement of developmental milestones, and conduct regular team meetings to discuss Salesforce project status and issues, including summaries for executives.
• Develop and revise complex project plans for Salesforce initiatives, focusing on resolving issues and escalating as necessary to meet timelines.
• Maintain a schedule of Salesforce project deliverables, schedules, and budgets. Assist in the preparation of design documents, technical and functional documents, and other project reports.
• Plan, supervise, and control the execution of all business, technical, and administrative functions of assigned Salesforce projects.
• Mobilize company resources through liaison with support departments to complete effective, quality work on Salesforce projects.
• Standardize project management practices across the organization, ensuring that all Salesforce project activities from design to deployment are performed within the allotted schedules and that final deliverables meet quality standards and expectations.
• Develop targeted communications for various levels within the organization, discover and escalate critical risk factors, and mentor colleagues and leadership on Salesforce projects.
• Stay abreast of industry best practices and the latest developments in the project management field, particularly related to Salesforce.
• Partner with internal and external auditors as well as federal and state examiners to ensure proper controls are enforced on Salesforce projects.
• Additional duties may be assigned as required.

• Must be eligible to work in the U.S. without sponsorship now or in the future.
• Must be able to report into our North Dallas Office (18111 Preston Road, Dallas, 75252), or our Downtown Dallas Office (717 Harwood Street, Dallas, 75201), or our Las Colinas/Irving Office (6221 Riverside Drive, Irving, 75039) based upon stakeholder meetings without the need for relocation assistance.
• Bachelor’s degree in Business or related field required.
• Project Management certification (CAPM or PMP) strongly preferred.
• 5-7 years direct experience in project management and business analysis required. Must have experience managing multiple complex projects simultaneously. Financial services industry experience a plus.
• Experience in M&A (Merger and Acquisition) projects a plus.
• Must be proficient with creating flowcharts, project plans, and formal business documents.
• Strong computer skills, specifically with Microsoft Office suite of products, and the ability to learn and utilize custom systems and applications; Must be proficient in Visio.
• Excellent verbal, written, and interpersonal communication skills with the ability to interact with all levels of individuals across the company as well as external business partners. Must also have refined professional presentation skills and experience communicating with and presenting to executives.
• Excellent analytical, ti