Agency Operations Associate - Loan Operations

Center 1 (19052), United States of America, McLean, Virginia

Agency Operations Associate - Loan Operations

Multifamily Loan Servicing is a division of the Capital One Commercial Bank, this team supports numerous critical processes and transactions. By cultivating innovative solutions and embracing technology, this team creates an unforgettable and unparalleled experience for our associates and customers. One of the most impactful groups in the Loan Servicing team is the Cash Team. 

The Multifamily Investor Reporting team supports a total loan portfolio of $50BN and provides ongoing support for the life of the loan. The organization focuses on delivering scale and efficiency, mitigating operational risk, providing a smooth customer experience and enabling talented associates to excel.

Responsibilities

 Maintain & encourage positive relationship/partnership with the GSEs, HUD and Ginnie Mae Collaborate across the Agency Finance platform to provide consistent excellence in customer service to borrowers, investor contacts, attorneys, auditors and internal partners.

• Perform critical loan and investor level loan maintenance in the loan servicing system such as payoffs, defeasances, customer auto-debits and investor transfers with strong attention to detail and high accuracy.  

•  Manage payment of post-closing fees to attorneys, investors and third parties

• Review and analyze loan documents to ensure accurate loan data

•  Craft audit responses utilizing business acumen and knowledge to support various departments within the business 

•  Assist and coordinate on various projects, including technology-based, data integrity, remediation, and efficiency-enhancing 

•  Initiate and support internal reporting and metrics tracking, including tracking project performance and remediation activity. 

• Actively manage and seek resolution for payments held in suspense. 

• Assist in initial and ongoing review of departmental procedures. 

• Assist and coordinate on various projects, including technology-based, data integrity, remediation, and efficiency-enhancing.  

 

Basic Qualifications

• Bachelor’s Degree or Military Experience 

• At least 1 year of experience in financial services 

Preferred Qualifications

• 2+ years of Commercial Bank Operations, Loan Servicing, Risk, Compliance or Government Sponsored Entities (GSE) experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

#CommOps

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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