Junior Core Systems Administrator

Job Summary

The Junior Core Systems Administrator is responsible for learning all aspects of the IBM (aka AS400, iSeries, IBMi, Power10) Operations.  This position provides timely access to the Bank’s IBM based programs including the Core Processing system during business hours, successful completion of the End of Day processing and the generation of electronic and paper output for the Bank’s employees and customers.  A key component of this positions responsibility is insuring the accurate and timely operation of the IBM Core Processing system as well as the transfer of appropriate files to and from customers and vendors, proper operation and maintenance of all IBM based programs and compliance with Bank and Government policies and procedures. 

Essential Duties

• Responsible for adhering to all related SOPs, Policies, and equivalent documentation to be reviewed and updated no less frequently than annually. Monitor service levels / KPI’s and take action as necessary to maintain appropriate levels.

• Insure compliance with standards, policies and procedures.

IBM Essential Duties

• SME of the IBM environment; including Global Security, Jxchange (as needed) and other ancillary integration into Jack Henry (SoftLanding, Precisely, PowerTech, IBMi (Toolkit, Operating System, PTF Files) etc.)

• Assist in the daily operations as needed:

1. Batch processing and document nightly archival. 
2. Processing files such as settlement files, ACH, wires, positive pay, and item processing files.
3. Daily extracts – files that feed into ancillary systems such as BAI extracts, BSA, Centrix, Q2, FDR, Synapsys, RPM, etc.

• Business Resumption – JHA Failover Testing as well as participation in other ancillary failover testing that integrates with JHA.

• Maintenance of the IBM IT infrastructure; including upgrades and exploring new technology such as flash technology or cloud-based technology.
  • Full System FlashCopy Toolkit, Full System Replication Toolkit
  • Live Partition Mobility (LPM) and Simplified Remote Restart (SRR)
  • Async Replication (SAN)
  • IBM O/S – maintain the latest version of the operating system as well as PTF’s
• Ability to operate in a 24 / 7 operational area.

• Responsible for the activities of core processing such as data administration, virtual tape libraries, data security, and change management as it relates to the IBM and impacts related to the system.  
• Resource allocation: management of standard and custom programs, the scheduled runs and ensuring timely completion of core banking service levels / KPI’s and processing timelines.  
• Perform capacity planning over a continuous forecast cycle, proactive reporting of performance and capacity of the IBM operating system.
• Monitor entire IBMi infrastructure
• Understand and plan for disaster recovery, backup retention and replication (via IBM) while taking into account long-term plans for internal or externally hosted IBM environments.
• Operating System management at C3 as well as Las Vegas (DR site)

Essential Duty – On Call Support  

When scheduled for on-call duty, responsible for all end-user support after hours, and ensuring that response times and service levels are within the guidelines established by management. Core Operations personnel must ensure that cell phones are on and available in the event of end-user support call or outage alert via text message.  Core Operations personnel may be expected to be available to respond to critical situations, even if not scheduled for on-call duty. 

Complies with all State and Federal Banking regulatory requirements, including but not limited to: BSA, Anti-Money Laundering OFAC, CIP, Financial Elder Abuse Reporting, Sexual Harassment, Information Security and privacy requirements.  This position will elevate suspicious activity to supervisory staff and/or BSA department.  Completes compliance and other technical training workshops as assigned.

Basic Knowledge, Skills and Abilities

• Clear understanding of the English Language (Spoken & Written) 
• Customer Service Skills
• Time Management Skills 
• Excellent Interpersonal Skills
• Excellent Communication Skills 
• Detail Oriented 
• Critical Thinking, Judgment & Problem Solving Skills
• Ability to actively listen & learn.
• Ability to work both independently and with others at all levels. 
• Ability to respectfully communicate with Supervisors and Co-