SVP, Management Supervisor

At DDB Health, we believe health can’t wait. The pace of healthcare is accelerating—and we love it. That is why at DDB Health, we DARE TO DO BOLDLY. We believe there’s nothing more important than health, and we need to stay a step ahead in order to achieve it. Our agency of courageous, curious, generous and gritty people are committed to solving the toughest health challenges. Through our omnichannel creative approach, we inspire our customers to take bold action that advances health.  
 
Inclusivity: 
We, at DDB Health, are an inclusive home. We believe that every voice matters, and we aim to reflect the world around us. Together, we can boldly tackle every health communication challenge with diverse thought and enhanced perspective. 
 
Flexibility (new): 
At DDBH we have a flexible hybrid working environment with employees able to split their time between the Soho headquarters and their home office, Friday afternoons free of meetings, Summer Fridays, and other perks and arrangements that enable our people to do their best work.  We strive to be our boldest and best no matter where we are each doing our work – either with our clients, from home, or from the office. 
 
DDB Health is a global network of healthcare communications companies dedicated to helping clients use creativity—and creative technology—as a force for good health. Through deep insight into customers, channels, and behavior, DDB Health creates meaningful change on behalf of important healthcare brands. 

Title: Senior Vice President, Management Supervisor 

Company/Location: New York, NY 

Department/Discipline: Account Management 

Description  

As SVP, Management Supervisor, you are responsible for protecting and growing the agency’s relationships with its current client base. The SVP, Management Supervisor position requires you to focus and employ the agency’s resources to serve existing clients effectively and profitably while developing the skills and talents of the account management staff. As Management Supervisor, you impact the agency’s financial performance in several ways: 1) client revenue and profitability; 2) incremental growth through existing clients and new business; 3) cost control; 4) staff retention and development; and 5) participation in new business activity; 6) demonstrated knowledge of the market access landscape, trends, and current events/policy 

Primary Job Responsibilities 

Client Relationship Management 

• Establish and build strong working relationships with designated client contacts 

• Maintain each client’s respect and confidence as a trusted advisor and confidant offering an open ear, sound judgment, proven business acumen and a range of relevant approaches to various issues and opportunities 

• Remain in touch with the agency’s “day-to-day” business on behalf of clients – be knowledgeable and conversant in their key issues, competitive situation, industry trends and the projects assigned to the agency as well as other communication partners  

• Demonstrate confidence, authority, and level-headed decision-making to the client as the agency’s leadership voice on assigned accounts  

• Effectively and confidently balance the dual expectations and business goals of the client and agency as well as the expectations of multiple clients and agency teams  

• Anticipate and address potential client relationship or revenue issues, advising agency management in time for the agency to act proactively 

• Ensure that all agency work represents the best we have to offer—strategically sound, arresting creative, and error-free 

• Keep abreast of marketing/advertising landscape, and brand-specific trends to offer added- value to the client/creative product 

• Provide proactive thinking/recommendations in a timely manner as market shifts arise 

Staff Leadership and Support 

• Outline expectations of, and communicate effectively with, agency staff assigned to these accounts  

• Effectively assign, dele