POSITION: Route Driver- Washington, D.C. Area

DEPARTMENT: Manufacturing/Restaurant

LOCATION: Kneads Bakeshop

 Salary: $18.00- $20.00 per hour

Kneads Bakeshop

From humble beginnings, one small bakery in Baltimore has grown to become a staple in our community. Kneads combines H&S’s history with the new age of artisan craft, creating a one-of-a-kind brand and experience, giving a modern face to H&S Bakery. We want people to see it, touch it, and taste it, to have a full sensory experience. As soon as you walk through the doors, we’re dedicated to you and your “Kneads,” whether that’s a coffee to go, or meeting with colleagues, we are here to provide a space of comfort, a space that can unleash your creativity, and a space where Baltimore becomes a family.

Job Summary:

The Route Driver is responsible for delivering bakery products to established customer locations according to a scheduled route. This role involves ensuring timely and accurate delivery of goods, maintaining excellent customer service, and managing the delivery vehicle. The Route Driver plays a crucial role in maintaining the bakery’s reputation by delivering products fresh and on time.

Role & Responsibilities

• Operate the delivery vehicle to transport bakery products to assigned locations following a predetermined route.

• Ensure timely and accurate delivery of products, including handling and storing items properly to maintain quality.

• Verify delivery details, including quantities and product types, to ensure accuracy and completeness.

• Provide courteous and professional service to customers during deliveries, addressing any questions or concerns they may have.

• Build and maintain positive relationships with regular customers to ensure satisfaction and encourage repeat business.

• Communicate any issues, such as delays or product shortages, to both the customer and bakery management promptly.

• Conduct daily inspections of the delivery vehicle to ensure it is in safe operating condition, including checking fluid levels, tire pressure, and cleanliness.

• Keep the delivery vehicle organized and clean, both inside and out.

• Follow all safety protocols and traffic laws while operating the vehicle to ensure safe delivery practices.

• Maintain accurate delivery records, including delivery times, product quantities, and customer signatures or payments as required.

• Report any delivery issues, vehicle problems, or customer feedback to the Distribution Manager or Supervisor.

• Submit all necessary documentation and paperwork, such as delivery logs and receipts, in a timely manner.

• Follow the established route and schedule, making adjustments as necessary to accommodate changes or delays.

• Monitor and manage time effectively to ensure all deliveries are completed within the scheduled timeframe.

• Monitor inventory levels on the delivery vehicle and report any discrepancies or shortages to the bakery’s inventory management team.

• Assist with inventory checks and restocking at the bakery or distribution center as needed.

• Assist with loading and organizing products at the bakery before departure.

• Provide support for special delivery requests or adjustments to the route as required.

• Perform other duties as assigned by the Distribution Manager or bakery management.

Requirements

• Education and Experience:

• High school diploma or equivalent.

• Previous experience as a delivery driver, route driver, or in a similar role is preferred.

• Familiarity with local routes and delivery locations is advantageous.

• Skills and Abilities:

• Valid driver’s license with a clean driving record.

• Strong customer service skills and the ability to interact positively with customers.

• Good organizational skills and attention to detail.

• Ability to manage time effectively and work independently.

• Physical ability to lift, carry, and move heavy items, such as bakery products.

• Work Environment:

• This position involves working both inside the bakery and