Relationship Manager

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Relationship Manager

About your role:

A successful Relationship Manager at Fiserv takes pride in leading and maintaining significant business relationships with a small portfolio of large clients. You'll leverage Fiserv solutions to maximize client growth and profitability, ensuring satisfaction, retention, and increased profitability. Being a trusted advisor, you will help our clients navigate their strategic objectives with Fiserv’s innovative solutions.

What you'll do:

• Establish and maintain effective relationships with key senior-level executives and decision-makers at client organizations.

• Understand clients' business challenges, strategic goals, and critical success factors to position Fiserv solutions that meet their needs.

• Leverage Fiserv’s internal resources, engaging business unit and corporate executives, to strengthen client relationships and drive success.

• Develop comprehensive client Account Plans annually that incorporate input from multiple Fiserv business units and set concrete action plans.

• Promote client engagement in Fiserv events such as conferences, user group meetings, and focus group meetings.

• Develop and implement client retention strategies, including timely Service Agreement Renewals.

• Monitor client satisfaction and foster continuous improvement while communicating insights internally and externally.

• Drive revenue growth by aligning Fiserv’s capabilities with clients’ needs, creating formal proposals for additional products and services.

Experience you'll need to have:

• 6+ years of experience in the banking industry, with bank management and operations experience.

• Experience managing and growing relationships with large, complex financial organizations.

• Experience in strategic account planning experience with demonstrated success.

• Bachelor’s degree and/or equivalent combination of education, work history and military experience.

Experience that would be great to have:

• Additional specialized training in banking.

• Knowledge of Fiserv systems.

• Fundamental knowledge of financial data processing systems and host-based computer systems.

How you'll work:

• This role requires use of a computer and audio equipment.

• This role requires frequent travel 50% 

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.

• Paid holidays and generous time away policies.

• No-cost mental health support through Employee Assistance Programs.

• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.

• Eight Employee Resource Groups to foster a collaborative culture and expand your network.

• Unparalleled professional growth with training, development, and internal mobility opportunities.

• Medical, dental, vision, life, and disability insurance options available from day one.

• Retirement planning and discounted shares with the Employee Stock Purchase Plan.

• Tuition assistance and reimbursement program.

• Paid parental, caregiver, and military leave.

Salary Range

$99,200.00 - $211,100.00

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

For commission eligible employees, the successful candidate is eligible to earn commissions pursuant to the terms of the applicabl