Junior Customer Planner - Kona

We recognize our competitive advantage -- our people. We believe in our people, who share our vision of meeting the needs of our employees, customers, and communities and who carry out the continued success of the company.

 

Our employees are committed to the company's foundational values: integrity, excellence, teamwork, environmental stewardship, and community commitment. In turn, we invest in our employees, providing opportunities for challenge and advancement and offering a competitive compensation package.

 

Posting End Date: 7/10/2024 at 11:59PM HST

 

BRIEF POSTING DESCRIPTION:

The H TX TRANSMISSION & DISTRIBUTION ENGINEERING Department of the H ENGINEERING Division at Hawaiian Electric Company has 1 Bargaining Unit vacancy available. (Role: Non-Exempt)

 

JOB FUNCTION:

Is responsible for service installations of underground and overhead service to residential, commercial, and industrial customers whose demands are 10 KVA and below. Prepares plans, cost estimates, material lists and construction work orders for overhead and underground distribution line extensions and additions, distribution line relocations, conversions and reconditioning projects which can be accomplished by application of construction standards and guidelines.

 

ESSENTIAL FUNCTIONS:

FUNDAMENTAL RESPONSIBILITIES:

• Determines and designates with the customer the routes of overhead and underground service installations for residential, small commercial and industrial customers; issues work orders and part-cost billings for installations.
• Coordinates and obtains approval for installations with developers, consultants, contractors, and other joint pole members.
• Investigates and determines transformer capacity. Issues work orders and material lists to make necessary changes or additions.
• Single Phase pole line construction/ replacement and ancillary equipment not to exceed five poles.
• Single Phase underground line extension/replacement and ancillary equipment not to exceed three hand holes.
• Determines and stakes out pole and anchor locations. Prepares sketch, material lists, joint pole applications, and customer's cost estimate for service installations; forwards cost to applicant.
• Obtains required right-of-way data from landowners.
• Prepares sketch, material lists, customer's cost estimate.
• Notifies applicants as to cost of services; notifies telephone company in writing of road crossings.
• Makes field inspections of installations. If necessary, notifies contractor or applicant to make corrections.
• Investigates minor customer complaints pertaining to poles or anchors, bare service lines, and trees touching lines.
• Investigates low voltage complaints for residential services; issues work orders to adjudicate complaints.
• Issues forms for meter installation.
• Provides information to update distribution maps.
• Trains personnel of lower classifications as directed.
• Utilizes the computer aided design and drafting (CADD) system to perform the duties/responsibilities of the position including preparing design sketches, permanent drawings and maps, etc.

 

OTHER RESPONSIBILITIES:

• Makes power inspections.
• Occasionally assists higher classified personnel on large jobs.
• Performs similar and incidental duties as required.
• Assume an emergency management role, as assigned, and perform specific assignments or functions, as needed, in an event of an emergency, not to include routine trouble calls/callouts.

 

BASIC QUALIFICATIONS:

• Must pass the Edison Electric Institute Technician Occupations Selection System (TECH).
  • Note: Employees who have taken and passed the Differential Aptitude Test (DAT) do not need to take the TECH.