Senior DevOps Engineer

Join Vonage and help us innovate cloud communications for businesses worldwide!

Why this role matters:

Senior DevOps Engineer will be working in the Infrastructure team. You will be joining an established team of engineers working on a variety of projects as well as ensuring that the infrastructure remains highly available for our customers and ensuring that it is compliant to industry standards and maintains a high security standard.

Your key responsibilities:

• Maintain Vonage's Global Infrastructure ensuring high availability for our services as well as keeping a high security posture of the platform.
• Design and build Infrastructure and Services using IaC techniques like Terraform and Chef.
• Work with development teams and other platform teams to oversee code releases and ensuring that there is no risk to the stability of the platform.
• Attend change meetings and ensure the changes to production are understood, managing progress and risk.
• Engage in feature breakdown to ensure DevOps good practices and insights provided.
• Attend team ceremonies including standups, planning, retros (buddy rotate system).
• Follow best practice during implementation, using opportunity to refine (or write) runbooks and documentation.
• Engage in learning opportunities to share DevOps good practices, learnings and successes through show and tell or learning sessions.
• Be present and engage in incident resolution driving to restore customer service quickly. 
• Post incident, contribute to post-mortem sessions to ensure the root cause is identified, and to take appropriate actions and close process or technology gaps.
• Be available for an on call rota.
• Identify efficiencies to streamline operations.  Efficiencies may be delivered through cost savings or speed of delivery.

What you'll bring

• At least 4 years of experience working as DevOps Engineer. 
• Solid understanding of AWS Cloud Architecture.
• Familiarity with the software, system and applications used across Vonage’s infrastructure, services and product development processes – including Windows, Linux, Chef, Terraform, and Docker.
• Experience working with Kubernetes, ArgoCD, Config Management, ELK stack, Grafana, OpsGenie, Ruby and Powershell.
• Familiarity with software development fundamentals and best practices.
• Familiarity with CI/CD as well as Jenkins and Github Actions.
• Awareness of DevOps and Agile principles and the ability to apply them.
• Experience with Infrastructure as Code provisioning and configuration management.
• Monitoring and alerting experience. 
• Ability to script to solve automation tasks.
• Willingness to work on on-call rota. 
• A collaboration-by-default approach, both with your team members and with wider staff.
• A strong desire to learn, build and grow.
• Excellent communication skills. 
• Excellent organizational and time management skills, including the ability to work on multiple projects at the same time.
• Ability to:
• Apply analytical skills to evaluate and interpret technical and system problems.
• Identify opportunities for process and procedure improvement to drive efficiency and improve customer service levels.
• Deal effectively with technical and non-technical constituencies.
• Identify technical problems and provide updates and ‘fixes’.

How you’ll benefit:

Helping others can only be achieved with the right people and the right resources. That’s why we’ve created a workplace culture that is supportive, encouraging and progressive. We think about the future as much as we think about the present. That’s why we offer our people a competitive salary and flexibility where they need it, plus:

• Thriving and dynamic working environment - a collaborative team who support each other and celebrate each others’ victories.
• Unlimited paid annual leave.
• Flexible working hours.
• Company pension/401k.
• Life insurance.
• Cycle to work scheme.
• Payroll Giving for Charities.
• Private Medical.
• Dental & Eye Cover.
• Enhanced Maternity and Paternity Leave.
• Career progression.

#LI-JM2

There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you'r