Senior Director, Sales Strategy and Operations

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Job Description
 

Responsibilities 

• Results-oriented Senior Director, Sales Strategy and Operations to play a key role in driving our field organization and shaping our go-to-market strategy (GTM). 

• This leader will be responsible for developing and executing long-term GTM goals, optimizing sales operations for efficiency, and leveraging data analytics to inform strategic decision-making across the organization. 

• You will be a strategic partner to the Chief Commercial Officer (CCO) and lead key functions of our field organization while collaborating closely with marketing and other key support functions throughout the organization. 

• Translate facts and data into actionable root cause identification/insight generation. 

• Drives commensurate, focused execution to influence intended business results. 

• Oversees the execution of go-to-market commercial plan in conjunction with our Brand Strategy Team. 

• Develop and implement promotional strategy that propels sales and independent consultant recruiting results; delivers optimal ROI. 

• Create buy-in from cross departmental teams by connecting the dots between Sprinklr’s commercial plan and execution. 

• Demonstrate the ability to influence field and marketing communication strategy while enabling subject matter experts to execute against a clear, aligned strategy. 

• Partner with key commercial and noncommercial teams to ensure that operating plans are in place to deliver key customer and sales objectives. 

• Establish best practices for Sprinklr’s unique sales strategy and implement across all sales channels. 

• Ensure keen focus of the GTM team - delivering plans that align resources to our largest opportunities and activations that drive material results. 

• Act as a trusted advisor to the CCO and senior leadership on GTM and sales strategy, providing insights and action plans that drive key results 

• Forecast Accuracy 

• Cross functional Accountability 

Qualifications & Operating income Competencies for Success: 

• Drive vision and purpose 

• Financial Acumen 

• Strategic Mindset 

• Customer Empathy. 

• Bachelor's degree in business or related field. 

• 10+ years total sales experience, minimum 5 years' experience in a strategic leadership position leading a commercial sales organization. 

• 5+ years' experience tran