Training Specialist - LTSS Service Coordination

Anticipated End Date:

2025-12-30

Position Title:

Training Specialist - LTSS Service Coordination

Job Description:

Training Specialist - LTSS Service Coordination

Location: Indianapolis, Indiana

Hybrid 1: This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

The Training Specialist - LTSS Service Coordination is responsible for facilitating a variety of performance-based learning events that may include, but are not limited to general associate, management, sales, clinical, technical and operations training. Training often focuses on more abstract, less concrete soft skills training meant to influence behavior and buy-in from others.

How you will make an impact:

• Facilitates learning events that are performance-based in nature.

• Delivers synchronous and asynchronous learning events using varied media in virtual and in-person environments.

• Employs rapid course development methodologies to quickly meet market needs.

• Exercises management of the learning environment including learner performance and escalates issues to leadership.

• Measures, tracks and evaluates learner and market satisfaction.

• Thinks and acts globally and is aware of adult learning and cultural differences that drive learner effectiveness.

• Keeps technical skills updated.

• Travels to worksite and other locations as necessary.

Minimum Requirements:

• Requires BA/BS in related field and a minimum of 4 years training experience; or any combination of education and experience, which would provide an equivalent background.

• Four years of clinical or sales experience or certification/license in the appropriate field may be required.  

• Previous international training experience may be required.

Preferred Skills, Capabilities and Experiences:

• Experience in facilitating training preferred.

• Previous experience as a LTSS Care/Service Coordinator strongly preferred.

• Experience in managed care, preferred.

• Very strong written and verbal communication skills, preferred.

• Proficiency working with Facets, HIP Product (HIP 2.0), TMV (total member view), MACESS, ACMP highly preferred.

Job Level:

Non-Management Exempt

Workshift:

1st Shift (United States of America)

Job Family:

EDT > Training

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specifi