Office Assistant, Adult Outpatient Psychiatry & Therapy at Avenue North

Job Details

ChristianaCare Adult Outpatient Psychiatry & Therapy is looking for a Medical Office Assistant I.

This position will be located at Avenue North, which is located at 4000 Nexus Drive in Wilmington, Delaware. Join a respected behavioral health team in the Brandywine Valley, backed by the full resources of ChristianaCare. We provide comprehensive evaluation and treatment for a wide range of emotional and mental health concerns, including PTSD, anxiety, depression, bipolar disorder, grief, and more.

Services Offered:

• Individual, group, and family therapy
• Cognitive-behavioral therapy
• Medication management with psychotherapy
• Psychodynamic and holistic approaches (mindfulness, meditation, lifestyle optimization)
• Psychological evaluations and testing

Our multidisciplinary team includes psychologists, social workers, psychiatric nurses, mental health counselors, and board-certified psychiatrists, ensuring complete, confidential care.

Adult Outpatient Psychiatry & Therapy | ChristianaCare

As a Medical Office Assistant I, you play a crucial role as the initial point of contact between the practice and patients. Your responsibilities include fostering a friendly, welcoming, and efficient environment. This position entails serving patients with poise and compassion, managing phone inquiries, responding to patient questions, scheduling appointments, registering patients, and updating electronic medical records (EMR). Each interaction with a patient reflects on the practice, underlining the importance of your role in delivering quality service

Work Schedule:

• Monday through Friday from 8am to 4:30pm

Duties / Responsibilities:
The Medical Office Assistant I key responsibilities include scheduling appointments with consideration of insurance details, greeting patients professionally to collect demographic and financial information, and processing referral information while maintaining patient confidentiality. The Medical Office Assistant I will collect payments according to insurance guidelines, verify coverage, coordinate referrals, and perform daily reconciliation of appointments and payments. The Medical Office Assistant I communication tasks include answering phone calls professionally, relaying messages accurately, and utilizing EMR to communicate with providers and staff. The Medical Office Assistant I ensures timely updates to patients on issues until resolved, facilitates necessary testing and appointments, and prepares medical records by scanning and indexing reports into patient charts. The Medical Office Assistant I is responsible for researching patient issues and providing timely responses, assisting with administrative tasks such as copying and faxing, and adhering to safety protocols while reporting any unsafe conditions. Additional duties may be assigned as required.

Compensation / Benefits:

• Full Medical, Dental, Vision, Life Insurance, etc.

• Two retirement planning offerings, including 403(b) with company contributions.

• Generous paid time off with annual roll-over and opportunities to cash out.

• 12 weeks paid parental leave.

• Tuition assistance

• Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets, insurance and much more!
   

Education Requirements:

• High School Graduate or GED required.

• Experience in a medical office setting is preferred but not required.
   

Strengths and Qualities:

• Attention to detail.

• Adaptability

• Excellent communication skills

• Organization

• Problem-solving
   

When we lead with love, excellence is inevitable.

#L1-RT1

Hourly Pay Range: $17.32 - $25.12

This pay rate/range represents ChristianaCare’s good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills, relevant experience, and qualifications as they relate to speci