Customer Service Representative / Receptionist

This is a full time, hourly, non-exempt position
Schedule: Monday-Friday, 8am-5pm

The Customer Service Representative/Receptionist has the primary responsibility of maintaining the reception area, staffing the switchboard, communicating information to staff members, and assisting in special projects as assigned. This position provides excellent customer service by responding promptly to all incoming phone calls and greeting visitors in a prompt and courteous manner.

What are the essential duties day to day?

• Greets and directs visitors to appropriate personnel in a prompt and courteous manner.
• Answers all incoming phone calls in a prompt and courteous manner, directs callers to appropriate personnel and/or records accurate messages which are distributed in a timely fashion to appropriate personnel.
• Assists donors, accepting donations and gifts-in-kind, and ensures completion of proper paperwork.
• Provides cross training to switchboard back-ups, and develops schedules for the same.
• Assisting in special projects as assigned

 

Here are the requirements necessary to apply.

• High School Diploma or GED
• A minimum of one year of customer service experience

 

Are you a good fit for this role?  Here are some things we find very valuable..

• Excellent Verbal and written communication skills
• Excellent interpersonal skills
• Excellent organizational skills
• Strong critical thinking skills
• Strong working knowledge of word processing
• General knowledge of standard office equipment and telephone operations
• Ability to maintain positive working relationships and courteous interactions with the public

Here is what our employees have to say about working here:

• This is the best organization I have ever worked for. What makes it stand out most is the culture of trust and understanding created by senior leadership, which filters down to every level of the organization and provides a safe environment for everyone to do and be their best.
• I feel this organization does everything that it can to empower me to perform my role with as much autonomy as possible.
• We are the best because we are encouraged to be the best.
• Everyone who works here is focused on the mission of providing the best end of life care possible. This includes not just the clinical staff but also the support staff who are made to feel a part of the team.
• This organization is one of a kind. From the top to the bottom, there is respect, integrity, and kindness. Our leaders lead by example.
• This is the best company I have ever worked for.  Employees are put first along with a balance for what will ensure a healthy organization.