Global Comms & Stakeholder Engagement Lead – Project Voyager (Fixed-Term Contract for 2 years)

About us

Diageo has embarked on an exciting and significant Business Transformation Programme underpinned by SAP S/4 HANA technology.  Through this programme, Diageo will drive process and data standardization and simplification. This programme will be delivered in multiple waves over a multi-year period with global geographic reach.

Diageo is seeking a Voyager Global Communications & Stakeholder Engagement Lead who has proven experience in leading end user focused communications & pro-active stakeholder engagement activities in a fast-paced multi-wave transformation programme environment with a strong ability to translate programme scope, vision, and objectives into an engaging narrative for stakeholders and impacted business communities.  This experience will include delivery involving cultural change, mindset shift, functional & process change to transition to new ways of working underpinned by ERP technology.  

Purpose of Role 

This role owns the Voyager Communications & Stakeholder Engagement strategy and plan to deliver innovative and engaging communications campaigns and stakeholder engagement to inform, inspire and motivate people to successfully make the transition to new systems, processes, behaviours & ways of working.  This will be achieved by working with the Global Change Team, third-party service providers, Regional and Local Change and Deployment teams and/or representatives, Programme Leadership and business stakeholders. 

Key Accountabilities

• 1.      Own and drive the Voyager stakeholder engagement and end user communication strategy, ensuring an integrated approach across all waves. Lead the Voyager Communications team and third-party service providers to activate the strategy and plan to deliver adoption outcomes.

• 2.      Equip programme leadership & the Voyager Deployment team to seek out, analyse, monitor & respond to levels of sponsorship across critical stakeholders & groups. Ensure the approach is tracked to identify opportunities & risk to adoption; create & execute comms mitigation plans to course correct / enhance stakeholder sentiment and support for the programme’s needs & outcomes.

• 3.      Develop multi-wave Voyager narrative, key messages, benefits and communications blueprint to underpin communication activities across cultural, behavioural, process and functional and persona-led viewpoints.

• 4.      Oversee the development & on-going management and delivery of the Voyager communication schedule and all related activities, to prepare and engage all audience groups for adoption and to mitigate the impact of change on the organization.

• 5.      Manage the third-party service provider in their communications remit and own progress reporting, risk, issues and obstacles removal.

• 6.      Design and develop content for stakeholder and end user focused engagement (e.g. Regional / Functional leadership meetings and events such as Global Town Halls) to foster strong stakeholder engagement through two-way interactions.

• 7.      Support Regional Change teams to effectively localize and casca