Sales Operation Associate

 Requisition ID:                       63761                          Title: Sales Operation Associate  Division: Arthrex, Inc. (US01) Location: Naples, FL

 

 

 

 

Arthrex is a global medical device company and a leader in new product development and medical education in orthopedics. We are currently seeking a Sales Operations Specialist I to be part of our highly productive and energetic team. Our sales Operations team manage the data integrity and territory management functions within the AXIS system while assisting the Sales Operations Specialist in driving development and adoption of the Arthrex Integrated System (AXIS) Salesforce.com platform. The role will heavily liaise with the Sales Organization, Sales Agencies, Regional Managers, Sales Representatives, Legal, Compliance and other cross-functional teams.  The ideal candidate will be detail oriented, organized, and able to work on multiple tasks simultaneously in a fast-paced environment.  The ability to establish strong relationships with key stakeholders and work collaboratively cross functionally to complete required activities will be essential to the success of this role.  The successful candidate will embrace the challenge of solving business problems in a fast-paced environment. Excellent communications and analytical skills, ability to learn and multitask, will be essential for this position. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better™.

 

Essential Duties and Responsibilities:

 

• AXIS (Salesforce) Data Maintenance
• Ensure that contacts in AXIS are free of duplicates, have current and accurate information, and enhance basic contact information related to activities, notes, classifications, and additional key data.
• Facilitate territory management changes in the system.
• Create new agency contact profiles in AXIS and off-board existing agency personnel as required.
• Perform associations of surgeons to respective agencies and sales representative within the AXIS system as changes occur.
• Provide support via chatter, email and phone for user related questions and comments.
• Summarize and report on reoccurring user challenges to the systems administrator and the Sales Operations leadership team.
• Respond to help tickets from users and offer proactive learning for users.
• Collect and correlate enhancement requests from users and communicate these to functional stakeholders as well as IT staff.

 

Data Consolidation and Reporting:

• In conjunction with the Sales Operations management team, identify customer specific information that is being collected throughout the organization and work with the identified department heads to develop a process to ingest the data into AXIS.  
• Partner with Commercial Finance and Operations to identify ways in which we can enhance the AXIS reporting functionality and drive the adoption of the required changes.
• Identify trends in data, summarize and present to management areas for opportunity in training, system enhancement, or system problems.

 

Education / Experience:

• Bachelors degree in business, computer science, engineering, or related field required
• 1 year relevant experience preferred

 

Specialized Skills:

• Strong Analytical skills, advanced analytics skills strongly preferred
• Ability to multi-task and work under tight deadlines
• Highly organized and prompt follow up skills necessary
• Strong business technical writing skills and excellent communication/people skills
• Excellent written and oral communication skills

 

Additional Duties and Responsibilities:

 

CRM System

• Process new Surgeon requests by completing in-depth research to identify all the necessary data points for entry.
• Maintain monthly HCP update files obtained thought the CMS National Plan and Provider Enumeration System (NPPES).
• Research and process all US and International leads obtained by