Project Management Assistant (PMA I) - Eurofins Environment Testing - Knoxville, TN

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 30 years, Eurofins has grown from one laboratory in Nantes, France to 58,000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 54 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2021, Eurofins generated total revenues of EUR 6.72 billion, and has been among the best performing stocks in Europe over the past 20 years.

Job Description

Eurofins is searching for a Project Management Assistant I in Knoxville, TN.

The Project Management Assistant I (PMA I) supports the Project Management staff in servicing clients to meet the Client Service Organization mission.

Project Management Assistant I responsibilities include, but are not limited to, the following:

• Project set-up:
  • o Creates bottle orders
  • o Schedules courier or field sampler, if needed
  • o Confirms non-Eurofins subcontract labs are on the approved list and set up as vendors for existing work
  • o Generates JDE requisition when sending subcontract samples
• Sample Receipt:
  • o Reviews log-in
  • o Generates subcontract paperwork
  • o Sends client sample receipt confirmation
  • o Reviews draft invoice
  • o Confirms that any client needed information (purchase order, project number, etc.) is recorded in LIMS for invoicing
• Reporting:
  • o Creates and issues final report by client due date
  • o Issues final data package
  • o State reporting forms and submission
  • o DMR Forms
  • o EDD checkers
  • o Data upload
  • o Compiles case narrative
• Invoicing:
  • o Reviews final invoice before issuing to client
  • o Generates credit/debit memos as needed
  • o Submits credit/debit memos for approval
  • o Submits approved credit/debit memos to client, if needed
  • o Submits revised invoices

The ideal candidate would possess:

• Program specifications and laboratory procedures
• Knowledge of environmental regulations and work acceptance policy
• Process improvement methods
• Laboratory methods and techniques
• Process improvement methods
• Computers, word processing, database software
• Possesses general mathematics skills
• Eurofins Quality Assurance Program Plan (QAPP)
• Basic Knowledge of Laboratory LIMs
• Customer service/client relations
• Possesses negotiation and conflict resolution skills
• File maintenance/organization
• Computer skills, using routine software applications, such as Outlook, Office, Excel, Word, Access, and PowerPoint.
• Proven client service skills
• Employ customer service skills to resolve client problems
• Communicate effectively at all levels of the organization
• Confront and successfully resolve day-to-day problems
• Maintain professional demeanor when working with clients
• Attention to Clients: Demonstrates a desire to understand customer needs; listens to what customers are saying and asks questions as appropriate; demonstrates awareness of client goals. Follows up with clients during projects and following project completion; keeps clients up to date about decisions that affect them; seeks the comments, criticisms and involvement of clients; adjusts services based on client feedback.
• Technical Familiarity: Seeks information from a variety of sources in a variety of ways to respond to client’s technical questions about the project and to effectively communicate project status.
• Strong com