R10073377 AG-Manager, Customer Master Data (Open)

Location:

Long Beach, CA - Management - West BSC

How will you CONTRIBUTE and GROW?

We are hiring!

Airgas is Hiring for a Manager, Customer Master Data in Long Beach, CA !

At Airgas, we RESPECT, HONOR and VALUE diversity. We are invested in cultivating a dynamic and inclusive culture.

We are looking for you!

• Strong passion for fostering an environment of Diversity, Inclusion and Respect.

• Experience with developing, contributing, and supporting Airgas' commitment to a World Class Service, exceeding customer expectations and building brand loyalty. 

• Pay - $70,000-$110,000 Annually  

Excellent Benefits: Airgas offers a full benefits package that includes: Medical, Dental, Vision, Life, AD&D, Short Term and Long Term Disability Insurance, Vacation, Sick, Paid Holidays, 401(k) Retirement Plan with company match, Tuition Assistance and much more! Benefits Start after 30 days of employment

Recruiter: Neelam Patel  / neelam.patel@airgas.com / 9133435762

Job Description: The Manager of Customer Master Data is responsible for leading a team of approximately eight associates in the West Division, ensuring the accurate and timely creation and maintenance of customer accounts. This role plays a key part in supporting business operations by overseeing all customer master data processes, coordinating related projects, and driving continuous improvement efforts. The Manager will allocate resources effectively, maintain service levels, and provide day-to-day leadership and mentorship to ensure team performance aligns with organizational goals.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Ensure the timely and accurate setup and maintenance of customer accounts across the West Division.

• Oversee customer onboarding activities, including coordination and follow-up on all required account setup steps.

• Oversee the team’s review and processing of customer change requests to ensure consistency with internal policies, data standards, and service-level expectations.

• Manage customer account review processes and lead initiatives to improve data integrity and customer account cleanup.

• Lead, mentor, and develop customer master data associates to support their professional growth.

• Responsible for interviewing and training employees; planning, assigning, and directing work;

completing performance reviews and corrective action plans; addressing complaints and resolving

problems.

• Foster a positive, collaborative team culture aligned with company values and performance goals.

• Monitor and manage daily team workflow to ensure appropriate workload distribution and adherence to service-level expectations.

• Allocate resources effectively to support business priorities and project demands.

• Develop and maintain performance reports to monitor key metrics, identify trends, and communicate results to West Division leadership.

• Lead division-level projects related to customer master data, including acquisition integrations and process improvement initiatives.

• Collaborate with cross-functional teams - Sales, Pricing, Operations, and IT - to streamline and standardize customer master processes.

• Engage with corporate, regional, and divisional stakeholders to promote consistency and alignment across the organization.

• Serve as the point of contact for internal and external auditors to ensure compliance with customer data processes and controls.

• Ensure that all practices comply with organizational policies and applicable laws and regulations.

• Assist pricing and regional operations teams with inquiries related to customer master data and pricing structure.

• Participate in special projects and perform other duties as assigned.

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Are you a MATCH?

MINIMUM QUALIFICATIONS:

To perform this position successfully, an individual must be able to perform each job duty satisfactorily. The