Omnichannel Retail Experience Specialist

Job Description

The Omnichannel Retail Experience Specialist will be responsible for bringing to life the revolutionized retail experience in the MENA region. Leveraging his/her expertise in digital innovation, retail innovation, and project management, the successful candidate will drive our omnichannel vision to execution.

It is expected that they work closely with and influence cross functional leadership, global enterprise and technology partners, cross functional stakeholders and external partners to drive success.

Responsibilities include:

• Project manage the roadmap for change, coordinating business and customer requirements and agency partners. Manage workstreams, cross functional partners, and agencies to deliver on time, budget and strategy.
• Orchestrate all work with agencies, acting as their single point of contact
• Strategize, plan and execute innovative retail strategies that enhance customer engagement, improve satisfaction and drive growth.
• Analyze market trends, consumer behavior and competitive landscape to identify opportunities
• Partner with sales, aftersales and marketing teams to optimize retail channels and drive performance.

Experience & Qualifications:

• Experience in marketing, activations and experience delivery in the automotive, consumer goods/retail and/or tech industries, with a focus on the Middle East.
• Experience in retail activities in the Middle East and integration of online and offline customer experiences
• Proven track record of success in developing and executing omnichannel strategies that drive brand awareness, engagement, and conversion.
• Experience in working at sizable multinational high-level companies with complex Corporate Governance and matrix environments
• Excellent communication, negotiation, and collaboration skills.
• Passion for sustainability, innovation, and shaping the future of mobility
• To be a collaborative team player, able to build up productive, mutually respectful interpersonal relationships internally and externally
• Willingness to be bold and share unconventional ideas or take positions contrary to conventional wisdom; equally, openness to bold ideas from others
• To be effective in building trust, respect, and collaboration amongst teams
• Bachelor’s degree

Nice to Have:

• Fluency in English, Arabic.
• Executive MBA

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, sexual orientation, gender identity/expression, or protected veteran status.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers.   We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. 

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statement

The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities (in GM facilities that provide disability access). If you need a reasonable accommodation to assist with your job search or application for employment, email us at