Senior Vendor Manager

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 50+ million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible.

Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.

The Role

We're seeking an experienced Senior BPO Vendor Manager to join our Vendor Management Office (VMO). This strategic leadership role will oversee multiple BPO partnerships, drive operational strategy, and lead complex vendor initiatives across our global operations. The ideal candidate will bring deep expertise in vendor management, demonstrated leadership capabilities, and a track record of driving transformational changes in large-scale BPO operations. Up to 25% travel required, including international travel to vendor sites and strategic planning sessions.

You Will

• Strategic Leadership & Governance
  • Develop and execute long-term vendor management strategies aligned with Cash App's business objectives
  • Lead high-impact initiatives across multiple vendor sites and geographies
  • Design and implement vendor governance frameworks and operating models
  • Provide strategic guidance to senior leadership on vendor portfolio optimization
  • Drive innovation and transformation initiatives across vendor partnerships
• Vendor Partnership & Risk Management 
  • Own C-level relationships with strategic BPO partners
  • Lead contract negotiations and strategic planning discussions
  • Develop risk mitigation strategies and business continuity planning
  • Drive vendor diversification and geographical expansion strategies
  • Manage complex vendor transitions and transformation
• Financial & Commercial Management
  • Manage multi-million dollar vendor budgets and cost optimization initiatives
  • Lead complex commercial negotiations and contract restructuring
  • Develop innovative commercial models and pricing strategies
  • Drive vendor consolidation and strategic sourcing initiatives
  • Own quarterly business reviews with senior stakeholders
• Operational Excellence & Innovation
  • Drive operational transformation and automation initiatives
  • Lead continuous improvement programs across vendor ecosystem
  • Develop and implement best practices across global operations
  • Champion innovation and digital transformation initiatives
  • Design and implement vendor performance management frameworks
• Team Leadership
  • Mentor and develop junior vendor managers
  • Build and lead high-performing vendor management teams
  • Drive cross-functional collaboration with internal stakeholders
  • Influence senior leadership on strategic vendor decisions
  • Lead change management initiatives across the organization

You Have

• 10+ years of experience in vendor management, with at least 5 years managing large-scale BPO operations
• Proven track record of leading strategic vendor initiatives in financial services or fintech
• Extensive experience in contract negotiation and vendor relationship management
• Strong understanding of financial services regulations and compliance requirements
• Excellence in stakeholder management and executive communication
• Demonstrated experience in leading complex, multi-million dollar programs
• Expert knowledge of contact center operations and digital customer service channels

Even Better

• Bachelor's degree in Business, Operations Management, or related field; MBA preferred
• Experience with global vendor operations, particularly in APAC and LATAM regions
• Advanced certification in project management (PMP) or process improvement (Six Sigma)
• Experience with digital transformation and automation initiatives
• Knowledge of emerging technologies in customer service operations
• Experience with M&A integration or vendor consolidation

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