Senior Business Systems Analyst

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.

In Clinical Operations we see ourselves and our customers as a team that can only reach its full potential together. We listen closely to our customers and patients to understand how we can help improve patients' quality of life and at the same time where there are opportunities for new products. 

We create an environment where ideas can grow and new ways of doing things can be tried. This results in products that are fast to market, competitive and meet the needs of physicians and patients accurately, fully supporting Roche Diagnostics.

The Opportunity:

• Provides implementation and operational management support for the software application, working with the Business Application Manager/ Business Application Lead to accomplish responsibilities related to the assigned application(s)

• Partners with internal and external stakeholders to ensure the application caters to the need of business processes it supports

• Responsible to thoroughly investigate reported incidents that involve applications’ abnormalities, failures or defects by leveraging technical/business expertise

• Recommends/Implements technical and procedural improvements to ensure effective use of application

• Promptly responds to urgent technical issues regarding system failures and escalates as necessary

• Assists in development of training content, guides and associated documentation, that helps onboard the users on the assist application(s)

• Participates in cross-functional groups focused on improving/maintaining high data quality in the assigned application(s)

• Partners with Roche IT counterpart to maintain oversight of the business application(s) backlog, including specification/requirement management, acceptance testing, validation, documentation, data classification/security and user management (if applicable)

• Trains and supports CDMA/Clinical Operations employees in technical use and troubleshooting of the e-Solution, reports and monitoring activities

Who you are:

• You will have a Bachelor’s or advanced degree in Computer Science, Information Systems or a related field

• You will have experience working with clinical trials

• You will already have at least 5 years of business/ system analysis/ analytical experience

• You will have experience analyzing and solving business situations

• You are comfortable demonstrating mid-level data management skills, including working knowledge of cross-functional areas 

• You have a basic understanding and experience of Agile methodology

Preferred:

• Relevant clinical trial related technology experience is a plus

• Comprehensive understanding of clinical development process is a plus

• Experience with Diagnostics and/or Pharmaceutical Information Systems is a plus

• Experience acting as a coach for colleagues with less experience and provide guidance

This position is not eligible for relocation benefits.

The expected salary range for this position based on the primary location of Pleasanton, CA is $97,300 to $180,700 Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law.  A discretionary annual bonus may be available based on individual and Company performance.  This position also qualifies for the benefits detailed at the link provided below.

Benefits

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression,