Agent Database Administrator 1 - Santa Ana, Costa Rica

Agent Database Administrator 1 - Santa Ana, Costa Rica 

Are you ready to use your analytical skills, eye for detail, and business acumen? Looking to unleash your potential in a global business that’s redefining the financial services sector? Join Western Union as an Agent Database Administrator 1. 

Western Union powers your pursuit. 

We are looking for someone to help preserve and support our global Agent enrollment and maintenance process, as an Agent Database Administrator 1, with the International Agent Maintenance Team. The main responsibility for this role is the setup new agents in the company’s database through a process that involves extensive coordination with various global functional units in Western Union. 

Role Responsibilities 

• Ensures a timely and accurate system setup of new Network Agents and Commercial subscribers.
• Providing prompt solutions on data maintenance to different stakeholders such as Finance, Legal, Field Operations, Systems, Treasury, etc.
• While complying with strict SLA and Performance indicators.
• Provide support on database data extraction with ODBC and/or Snowflake connections, knowledge of MS Access, MS Excel, and Power BI.
• Responsible for the agent's full life cycle of database maintenance integrity and recoverability, including post-rollout review.
• You will have the opportunity to support implementation/integration or phases of larger implementation/integration projects which include research, analysis, documentation, design/development, testing, problem resolution, and training.
• Creating new ways to perform the daily tasks for the team.
• Will consider the implementation of changes in complex and critical databases.
• Performs under continuous alert mode and awareness of the task’s impact.
• Relates well cross-culturally and cross-functionally to perform responsibilities that are dependent on external input.
• This position will create automation and process enhancements with the assistance but not limited to MS Power Automate, Python, and any other tool that can provide connection and inside security standards. 

Role Requirements 

• Desired college degree in Administration, Business, Computer Science, Engineering, Finance, Communications or related.
• Fluency in English B2+.
• Availability to work between 06:00 am and 15:00 pm, working from Sunday to Thursday.
• Confident working with AS400, Salesforce, Unisys, SFG, WADS, ARC+, lean tools and strong knowledge of MS Office.
• Excellent written and verbal communication skills with stakeholders, and to send announcements across the company.
• Customer service approach and proactiveness.
• Strong sense of responsibility, efficiency, attention to detail and analytical. 

We make financial services accessible to humans everywhere. Join us for what’s next. 

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward. 

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/. 

Benefits 

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment. 

Your Costa Rica- specific benefits include: 

• Asociación Solidarista 
• Paid time off including extended maternity leave. 
• In house company doctor services 
• Continuing Education 
• Transportation services options 
• Parking spaces 
• Hybrid model work 
• Flexible Working Schedules if applicable 
• Referral Program award 
• Employee Resource Groups (ERG) and committees to volunteer with 
• Carpooli