Guest Services Supervisor

Company Description

The award-winning Westgate Park City Resort & Spa lies in the heart of the Canyons Village base at Park City Mountain. Surrounded by world-class skiing and year-round mountain adventure, Westgate Park City Resort & Spa provides a dynamic and rewarding work atmosphere. Whether they’re attending local festivals, athletes training and competing at the Utah Olympic Park, or individuals and families seeking a mountain getaway, our guests come from all corners of the globe. Join our team and help us welcome the world to Park City! As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.

Job Description

Pay rate: $21 per hour plus pooled tips. Access your earned income instantly and manage your money with free financial wellness tools through DailyPay.

**Must be able to work 3pm-11pm shift and weekends and holidays.**

Join the team at Westgate Park City Resort & Spa as our Guest Services Supervisor, where you will lead the Bell Services, Shuttle, Valet, and Front Drive teams to create a seamless, elevated guest experience from arrival to departure. If you love hospitality, thrive in fast‑paced environments, and enjoy mentoring a team, this role is for you.

You will embody Westgate’s core values of Passion, Integrity, and Work Ethic in everything you do while shaping the culture and performance of the Guest Services Department. At Westgate Resorts, our team members are the heart of our success. When you join, you become part of a company that values hospitality, teamwork, accountability, and professional growth.

What You’ll Do:

• Oversee daily guest services operations including bell, shuttle, valet, and front drive areas.
• Coordinate dispatching from the Guest Services Desk for efficient guest support.
• Train team members on arrival/departure standards, luggage handling, guest engagement, and Forbes Service expectations.
• Maintain smooth operations across shuttle transportation, valet support, and equipment handling.
• Ensure accurate tracking, storing, and delivery of guest luggage and packages.
• Lead, coach, and support staff while assisting with scheduling and team development.
• Conduct vehicle and workplace inspections and ensure supplies are stocked.
• Use problem‑solving skills to resolve issues and elevate guest satisfaction.
• Collaborate with departments to support guest needs and resort operations.
• Perform other tasks as assigned by resort operations leadership.

Qualifications

• 1-2 years of supervisory experience preferred.
• Excellent customer service and communication skills.
• Must have a valid driver's license with clean driving record for motor vehicle record check.
• Flexibility to work nights, weekends, and holidays.
• Must be at least 21 years of age.
• Must be able to lift 50lbs.
• Requires physical stamina and the ability to work indoors and outdoors, remain on your feet for extended periods, climb stairs, and move quickly for short distances as needed.
• Westgate Resorts maintains a Smoke and Tobacco-Free workplace. Applicants who smoke or use tobacco products will not be considered for positions at Westgate, except where prohibited by law.
• Candidates are required to pass a background check, drug test, and demonstrate eligibility to work in the United States.

Additional Information

Why Westgate?  

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
• Career Growth and Advancement Opportunities
• Communit