Senior Sales Operations Specialist

Job Description

Zendesk’s GTM Operations team is looking for a driven sales operations analyst to join an established operations team who are business partners’ to Zendesks’ world-class Customer Success & Renewals Sales teams. As an analyst you will get to be at the center of the action working with executives on key initiatives & reporting. This person will report to the WW Senior Director, GTM Customer Success & Renewals Operations leader
 

This role is a mix of market intelligence, market analysis, strategy, and business operational support. This role requires a strong analytical demeanor with the ability to provide sound strategic advice and practical operational insight to partners. You will gain experience in key functional areas such as strategy, sales, finance, and analytics.

The successful candidate will have a steadfast curiosity, and possess a passion for crafting innovative analysis to identify growth opportunities. Moreover, you will excel at developing recommendations that go beyond the numbers. You will be expected to lead by example and have the ability to roll up your sleeves to get the job done!

Who are we ?

Zendesk’s GTM Operations team is a group of highly quantitative and motivated individuals who love working with our sales team and other business counterparts, turning data into insights and presenting our findings fearlessly. Our team is looking for a similarly minded individual who is constantly curious and driven.

You will be focused on building scalable processes, increasing operational efficiencies and developing informative reporting focused on our sales productivity & customer insights. We want to provide the best in class experience to our sales team, and ensure our processes, systems and reporting are built to scale with our growing business.

You will be a key partner to Sales leadership, GTM Operations, Finance teams, and many others!

What will I be doing?

• Helping to build, maintain, and improve our reporting data quality and and data architecture including data warehouse curation

• Support operational efficiency by automating where possible, and improving processes, tools, and online reporting dashboards that scale

• Answering and resolving on-demand business inquiries and analysis required

• Supporting executive analyses, strategies, and results for the business (e.g., Quarterly Business Reviews)

• Supporting weekly forecast customer success & renewal calls and providing weekly business updates to your business partners

• Monitoring data and the performance of our customer success and renewal teams, identifying trends and business insights

• Support special company projects/ad-hoc requests from the business

• Structure business problems, evaluate options, implement concrete recommendations

• Collaborate with our Sales Enablement and Customer Experience teams to build training [slides, videos], and learning modules for both our Ops and Customer Success/Renewal sales teams with the goal of improving sales productivity and communication

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What skills do I need?

• 2+ years of proven experience in a technology/software/SaaS company

• Proficiency in statistical programming and analysis skills [ex. regression] with knowledge of SQL and Python

• Familiarity with Google Analytics, Google Cloud BigQuery & other online reporting platforms such as Google Data Studio

• Ability to trace and solution on existing code where prior documentation may not exist

• Good working knowledge of HTML and Javascript

• Prior Experience with SalesForce, Gainsight Applications & Google Sheets an advantage

• Ability and Experience in working within a global and matrixed organisation structure

• Solid understanding of sales operations, business practices and partnering with sales and customer success teams

• Excellent planning, organisational and time management skills with the ability to handle changing priorities, participate in multiple projects, meet deadlines and adapt to a changing business environment

• Great attention to details and an independent problem solver

• Strong communication skills including the ability to engage with senior collaborators

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces