ParkView Onboarding Analyst

ParkView Onboarding Analyst

      The Parkview Onboarding Analyst will work with ParkView customers, sales leadership, product management and engineering services to ensure that customers are walked through the steps of implementing ParkView proactive fault detection service.  This position will make certain all Park Place Customer adoption steps are scheduled, effectively delivered, and confirmed, while analyzing processes. The role requires a strong degree of self-motivation, discipline, excellent communication, and knowledge of Park Place Sales, product management and field operations intersections.

What you’ll be doing:

 

·       Owns the standard processes and best practices to bring clients onboard and online with ParkView in the stipulated timeframe.

·       Manages the technical processes and facilitates communication between Park Place, the customer, and Engineering Services.

·       Understands the requirements for and delivering ParkView product and service solutions.

·       Maintains a high level of process quality and consistency as well as builds a trusted relationship with the customer.

·       Monitors performance on key accounts, resolves issues and escalates trouble spots as needed.

·       Drafts and prepares internal processes and procedures that integrate ParkView client onboarding with a superior customer implementation experience. 

·       Communicates with ParkView leadership and technical resources on a daily basis on the status of implementation matters.

·       Assist clients with subjects relating to the best possible customer experience.

·       Verifies and manages data entry, performs analytics and order completion through to end user satisfaction.

·       Provides training, guidance and quality outcomes with regard to ParkView customer onboarding.

·       Provides routine and ad-hoc data analysis and reporting as requested.

·       Keeps abreast of internal ParkView onboarding related issues on a national and international level.

·        Other duties as assigned

 

What We’re Looking For:

·       Strong interpersonal skills, conducive to broad based collaboration

·       Demonstrated ability to work independently

·       Track record of managing multiple projects under tight deadlines

·       Possesses good judgment and consistency in follow-through

·       Proven ability to provide high quality service and enhance the customer experience.

·       Ability to troubleshoot basic operational issues and resolve expeditiously.

·       Ability to facilitate internal and external customer and company resources.

·       Ability to communicate technical concepts in simple of terms.

·       Solid written and verbal communication skills

 

Bonus Points:

 

·       N/A

 

Education:

 

·       Bachelor’s degree required.

 

Travel:

 

·       <5%

 

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by calling 1-877-778-8707.

 

Park Place Technologies is an Equal Opportunity Employer M/F/D/V.

 

Park Place Technologies has an in-house recruiting team that focuses exclusively on the hiring needs of our company. We are not currently accepting additional third-party agreements or unsolicited resumes. If you would like to be considered as a preferred partner with Park Place Technologies, please submit your detailed information to careers@parkplacetech.com. Any CVs submitted directly to hiring managers will be considered unsolicited and become the property of Park Place Technologies.