Regional Director of Operations

General Purpose

The Regional Director of Operations leads a team that provides administrative, sales, marketing, operations, clinical and financial consulting support to a region consisting of several senior living facilities that are supported by PACS.

Essential Duties

• Supports regional operations for several assisted living, memory care, independent living communities.
• Develop and lead an impactful team of regionally focused sales/marketing, operations and clinical support
• professionals focused on supporting community leadership and optimized sales, services and financial performance.
• Responsible for assisting communities in their overall budgeting and financial performance.
• Recruits, evaluates and mentors new facility Executive Directors and ED’s in training (EDIT’s).
• Executive Directors are officially hired by and report to the community’s Governing Board, as required by healthcare
• regulations. In practice, though, you’ll serve as their day-to-day supervisor and mentor, providing guidance, support, and accountability.
• Assists with community marketing efforts by developing and maintaining community relationships.
• Responsible for supporting contract negotiations that impact the region as a whole.
• Actively participates in supporting the acquisition process for new facilities within your designated region.
• Responsible for knowing the region’s survey windows and being present and available to support during the survey.
• Visits region’s communities regularly and helps ensure their employees are treated as their most valued asset.
• Acts as a role model for PACS’s Mission, Vision and Values.
• Serves as local Executive Director, from time to time, as needed.
• Schedules and conduct monthly operations meetings with the communities supported.
• Works with supported communities and Executive Directors to set goals, track KPIs and maintain accountability.
• Develop relationships with PACS support team (HR, Therapy, Sales/Marketing, Clinical, Finance, Accounting, etc.) to
• assist the communities and region in meeting/exceeding their respective goals.
• Assists in community conflict intervention and resolution for customers, families, employees and affected parties.
• Responsible for generally keeping abreast of HR issues and risk management situations region wide.
• Assists PACS support team in serving region’s communities – know QA measures and help hold the team accountable.
• Responsible for supporting region’s communities in their efforts to maintain and improve residents and families’ satisfaction and well-being.
• Keeps abreast of collections and A/R within the region.
• Monitors turnover and seeks to identify trends to help improve community operations.
• Maintains strong working knowledge of federal and state regulations applicable to community operations.
• Requires excellent attention to detail as well as excellent analytical and organizational skills.

Supervisory Requirements

• This position may be responsible for supporting and managing several levels of employees either directly or indirectly.
• Responsibilities may include, but not limited to, hiring, training, budgeting, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems and terminations.

Qualifications

Education and/or Experience

• Bachelor’s degree from a four-year college or university.
• Master’s degree in health care administration or MBA preferred.
• Seven (7) years of experience in a senior care/healthcare community with proven leadership and organizational skills.
• State required license/certification for operating an Assisted Living/Memory Care center is desired.
• Four (4) years in a multi-facility role preferred.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform

the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to

perform the essential functions.

The employee must occasionally lift and/or move up to 25 pounds. Prolonged use of a desktop or laptop computer.

While performing the duties of this job, the employee is regularly required to sit, stand; walk and talk, read or hear.

Frequent use of all office related equipment to include copier/scanner/fax, telephone and calculator

Travel by auto and airline will be required.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the

essenti