Sr. Director, Surety Claims
MarkelAbout the role
Join us and play your part in something special!
This position will oversee and direct multiple teams of directors, claims managers and examiners with responsibility for the resolution of claims within multiple product line divisions. This position will report to the Managing Director, ECO or CCO and be responsible for conveying the organization’s objectives and priorities to staff and measure progress towards stated goals.
Job Responsibilities
- Responsible for the all facets of the division’s performance.
- Develop and execute strategies focused on improving claim quality and delivering superior customer service.
- Participate in senior claims leadership strategy meetings and provide recommendations for improvement
- Analyze and provide appropriate direction on coverage, strategic direction and resolution of complex high exposure claims.
- Review and approve reserves and settlements in excess of manager’s or director’s authority.
- Make recommendations concerning reserve changes to senior management.
- Recognize significant potential exposure on claims and prepare appropriate alerts to Executive Management and internal business partners.
- Ensure that team adheres to Fair Claims Practices regulations and internal Claims Quality Performance Objectives.
- Assess and evaluate individual manager, examiner and team performance, provide feedback and develop training needs.
- Prepare and distribute reports by collecting and summarizing information.
- Assist in preparation of budgets, evaluation of expenses and assess resource needs.
- Foster and encourage strong relationships with internal stakeholders (UW, PL, Actuarial).
- Promote and enhance strong relationships with customers and channel partners.
- Participate in special projects as requested.
- Travel other claim offices and conferences as required.
- Promise positive recognition of Markel’s talents and professionalism in the insurance and construction industry (and generate fee income in connection therewith) by providing to third parties high quality dispute resolution services relating to construction, surety, and professional liability claims
Who we are:
Markel Group (NYSE – MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.
We’re all about people | We win together | We strive for better
We enjoy the everyday | We think further
What’s in it for you:
In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.
We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees’ needs at all stages of life.
All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.
We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.
Markel offers hybrid working schedules of 3 days in the office and 2 days remote.
Are you ready to play your part?
Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you.
The base salary offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors.
Caution: Employment scams
Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that: