Access Associate

SUMMARY

As an Access Associate, you will be responsible for many administrative support duties, such as greeting patients, performing check-in and check-out procedures and processing payments. This position requires a warm and inviting disposition, as you will be the first point of contact for our patients and their families.

STATUS:          Fulltime     

LOCATION:         Unity

DEPARTMENT: Admitting

SCHEDULE:         3PM-11PM with rotating Weekends & Holidays

ATTRIBUTES

• 2 year degree or equivalent combination of education and work experience preferred

• Intermediate computer skills

• Excellent customer service and communication skills

RESPONSIBILITIES

• Customer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments

• Registration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable

• Billing & Payments. Collect and process payments when applicable

Job Description Summary

Position Summary:

In a customer service-oriented manner, interviews patients and/or their representative to collect required registration data, to include but is not limited to; demographic and financial data as well as obtain required signatures, communicates mandated patient information and verifies all information for accuracy. Process includes but is not limited to insurance verification, obtaining precertification/authorization, co-payment collection and communicating with patient and/or their representative with regards to their financial assistance needs.

Key Responsibilities:

•Manages incoming calls while providing necessary information.


•Greeting of patients and/or their representatives and providing direction as needed.


•Scheduling and/or prescheduling patient appointments.


•Interviewing the patient and/or their representative for necessary information and completing the registration process as defined by departmental policy.


•Identification of services where no payment source has been identified to be followed up by communication of financial assistance and/or payment arrangements.


•Verification of insurance eligibility/coverage and obtaining necessary precertification/authorizations when applicable.


•Collecting/processing co-payments, deductibles and/or other types of payments. Provides an estimate of cost when applicable.


•Reviews charges in charge review WQs for completeness and accuracy.


•Ensures the accuracy of all data collected while meeting the regulatory requirements as outlined by the departmental policy.


•Communication with external customers such as but not limited to; payers, physician offices and other departments.


•Accurately sets up new patient record via Care Connect.


•If qualified, may be asked to interpret on occasion.


•Performs other duties as assigned.

*RGMG Only: Flexibility and transportation to other medical group locations or other affiliated locations required.

Desired Attributes:
2-year degree or equivalent combination of education and work experience preferred
Intermediate computer skills
Excellent customer service and communication skills

Minimum Qualifications:

Associate degree preferred
One year of customer service experience preferred.



Required Licensure/Certification Skills:

•None

Rochester Regional Health is an Equal Opportunity / Affirmative Action Employer. Minority/Female/Disability/Veteran

EDUCATION:

LICENSES / CERTIFICATIONS: 

PHYSICAL REQUIREMENTS:

S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including