Amway Grand Plaza Catering Manager

From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality: the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown -- and start your unstoppable career here.

This is a full-time position requiring weekend availability.

This position is eligible for full benefits (medical, dental & vision), 401K, paid vacation, discounted downtown parking, free employee meals, hotel and restaurant discounts and more.

SUMMARY:

The Catering Sales manager will be responsible for assisting clients within the Catering Department. This position will have an emphasis on social, wedding and the non-profit market.

ESSENTIAL FUNCTIONS:

- Markets are divided into social and corporate and will be defined at time of interview; market may change as needed per needs of department
- Acquire business through solicitation, accepting daily inquiries and arranging repeat events.
- Ensure that all planning deadlines are met.
- Analyze client needs and assist them in developing a program that would best meet these needs while making the most efficient and effective use of hotel facilities.
- Plan menus for clients according to hotel food and beverage standards.
- Arrange meeting requirements, additional rooms needed, VIP arrangements, audio visual needs, guest room accommodations, etc.
- Communicate any unusual circumstances or requests to appropriate management personnel.
- Maximize revenue by up-selling hotel products and services.
- Initiate special forms for requirements that have been previously agreed upon by contract, letter, discussion, etc.
- Prepare Banquet Event Orders in a timely manner for distribution.
- Act as liaison between the client and hotel departments, meeting and greeting clients on arrival and overseeing the event while in house.
- Coordinate credit, billing and payment arrangements for client.
- Assist supervision of accuracy and efficiency of function book entries and forecasting.
- Overseeing daily operation of the Catering Department including plans and special projects.
- Coordinating departmental efforts and communication with catering, conventions and other hotel departments by attendance at regular meetings.
- Other duties as assigned by the Assistant Director of Catering or Director of Catering.
- Participate in an "aggressive hospitality program", greeting all guests with warmth and enthusiasm, and be attentive to their needs while they are with us.
- Learn and follow all hotel policies and procedures pertaining to your area of work. Follow established uniform standards and comply with all other company policies.
- Practice safety standards and reports all unsafe conditions.
- Provide fast and courteous service to our guests; to accomplish this, a well organized work area must be maintained.
- Conduct yourself in a professional manner at all times as a goodwill ambassador of the AGPH to ensure guest satisfaction.
- Associate's attitude, willingness to please guests, ability to get along with co-workers and supervisors.
- Ability to follow established guidelines, procedures and policies.
- Good record of attendance and punctuality at work.
- Adherence to prescribed grooming and appearance standards.
- Ability to organize and expedite Engineering service

REQUIRED SKILLS:

- Must be familiar with hotel layout, products, services, amenities, and history
- Applicant must have strong written and verbal communication skills
- Proficient in Microsoft Office, Excel. Experience with event booking software a plus.
- Should be professional, reliable, organized, and detail-oriented.

EDUCATION & EXPERIENCE:

- 2 years previous Catering or Conventions experience preferred
- Prior sales experience preferred
- Prior hotel experience preferred
-Extensive food and beverage knowledge is preferred
- Full understanding of Microsoft Office
-Catering software experience is preferred
- Graduate of an accredited Hospitality Bachel