Medical Assistant/Patient Acccess Representative

About the Role

To maintain a clinical environment that is clean, efficient, and compliant with all standards of care; assisting physicians in the delivery of quality care in a professional and courteous manner.

What You’ll Be Doing

• Make eye contact with and greet all patients in a kind, enthusiastic, and helpful manner. Ask patients to sign in upon arrival and obtain any information as required.

• Advise patients of any delay and the time involved. *

• Maintain communication with the clinical area to maintain appropriate patient flow and to update waiting patients.

• Copy/scan and verify patients' insurance cards. Check patients' medical record against the presented insurance care for accuracy. Verify current signature on file and obtain updated signature as needed. *

• Confirm with patient regarding the need for a referral. Have patient contact their PCP if referral has not arrived. *

• Print and distribute daily patient list as end of day and an updated list each morning. *

• Place completed chart in appropriate file for patient visit. *

• Organize new patient charts the morning prior to visit.

• Schedule appointments and medical tests as needed. *

• Room patients and take vital signs. 

• Stamp fee ticket for "No Shows" and send to physician for review. 

• Obtain patient charts daily from Medical Records. Obtain patient encounter form, collect any co-payment and guarantor balance due and schedule next needed appointment. Thank patient for choosing UOI and ask "Is there anything else I can do for you?*

• Schedule appropriate X-ray studies.

• Review any laboratory work that needs to be done prior to any X-ray and schedule accordingly.

• Answer all incoming calls in a prompt and courteous manner transfer calls as needed. Adhere to UOI telephone etiquette standards.*

• Check reschedule queue daily and reschedule patients accordingly for appointments within 1 month or sooner. *

• Enter new patient demographics as needed. Verify existing patients' demographics in the computer and make changes or additions as needed *

• Notify clinical area of any patient call informing the practice of a delay in their arrival. *

• Rotate late days with the front office staff to assist physician and patient. *

• Assist with new patient chart completion as needed. *

• Provide relief for various positions as needed. *

• Schedule office procedures in the absence of procedure scheduler and provide patient instructions. *

• Help cover other offices when needed. Other duties as assigned

• *Denotes essential functions.

What We Expect from You

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/ or Experience

High School Graduate or GED equivalent

2 years previous experience in medical office setting preferred, MA experience required
2-3 years’ experience working in a business office, previous experience with multi-phone lines

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine correspondence. Ability to speak effectively before individuals or groups of people.

Mathematical Skills  

Ability to calculate basic figures and amounts.  Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

To perform this job successfully, an individual should have thorough knowledge in computer information systems. 

Other Skills and Abilities  

Strong written and oral communication skills

Demonstrate a positive, cooperative and professional attitude towards co-workers and public.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential