IT Product Owner

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.
 

The Royal Caribbean Group’s Information Technology team has an exciting career opportunity for a full time IT Product Owner role reporting to the Senior Manager, Technical Product.

This position will work on-site in Miramar, Florida.

 

Position Summary

An IT Product Owner Product drives for efficiencies in their respective Portfolios, reducing any negative impact to the Business by delivering support within SLA and agreed costs. Proactively promote opportunities for additional cost saving or increased revenue.  Identify areas for improvement, providing solutions and technologies to aid Business partners to meet strategic goals. 

This role covers both Business and Technical arenas, often simultaneously, across the Global organization, with frequent interactions with External Vendors or Products.  Budget maintenance and Staff management are key ensuring efficiencies effectively delivered to the Business and ensuring staff development, providing continuity and succession.
 

Essential Duties and Responsibilities

The duties below are the main duties and responsibilities however this job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  Employees will be required to perform any other job-related duties assigned by their supervisor or management.
 

• Assists in the planning and implementation of additions, deletions and major modifications to active systems and the implementation of new systems.
• Oversee troubleshooting system issues as required
• Work with Project teams to implement changes and new developments
• Oversee all help desk activities 
• Responds to escalated Help Desk issues.
• Facilitate team meetings effectively.
• Hold regular status meetings with team.
• Keep team well informed of changes within the organization and general Business news.
• Effectively communicate relevant IT-related information to the Business
• Deliver engaging, informative, well-organized presentations.
• Understand how to communicate difficult/sensitive information tactfully
• Relay relevant IT-related information to the company in a timely manner.
• Serve as main point of contact on all IT-related matters for the assigned Business Unit
• Understand Business Goals and Challenges
• Respond/act on upper-management direction.
• Identify opportunities for improvement and makes constructive suggestions for change.
• Manage the process of innovative change effectively.
• Effectively utilize each team member to his/her fullest potential.
• Motivates team to work together in the most efficient manner.
   

Financial Responsibilities

• Solid understanding of accounting rules for expense and capital activities.
• Ensures efficient utilization of staff and non-labor resources.
• Solid understanding of IT estimation ac