Sales Analytics Consultant

Department:

Southwest Business

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

Job Summary

The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel. The Sales Analytics Consultant supports our Purpose by analyzing corporate Customers flight data and internal data to provide insights and recommendations for driving revenue. This role utilizes business knowledge and deep technical expertise to unlock powerful insights from each individual company and then leverages exceptional communication skills to transform that data into a compelling story that drives action from both internal and external partners. The Sales Analytics Consultant is detail oriented and a strategic thinker who looks forward to making a meaningful impact on Southwest Business. 

Additional Details: 

• The culture of Southwest Airlines means we embrace a flexible workplace and value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. This role is a hybrid position based out of our Corporate Campus in Dallas, TX, which requires Employees to work onsite on our Corporate Campus at least three days a week. The Department designates the specific three days of the week Employees must work on-site.         

• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.    

 

We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. 

Responsibilities

• Deliver Customer insights and opportunities through internal and Customer data, Account Manager insights leveraged throughout the sales cycle to achieve revenue targets.
• Work seamlessly with Account Managers and the Customer Success Team to deliver revenue driving account strategies, tactics, contract proposals, and effective presentations
• Transform raw data into easily understandable, presentable and actionable findings to identify opportunities and ensure performance, sharing them with Senior Leaders, sales team partners, customers, and others
• Use technical skills (SQL, Alteryx, Python, R, Tableau, Big Data Concepts) and business knowledge to provide answers to business requests and proactively identify new opportunities
• Provide the research and analysis of trends, and the development of new processes, tools and reports to support increased revenue from the corporate accounts and greater efficiency within the sales cycle
• Identify revenue opportunities through internal transactional data, third party data, account manager or Customer Success Team insights, or a variety of other sources
• Communicate effectively with Customers delivering insights, opportunities, QBRs, and RFPs
• Develop tailored reports in order to meet business requirements and provide financial analysis to support corporate sales operational and Customer activities
• Partner with the Account Managers to identify opportunities for improvement and support quarterly business reviews
• Serve in the role of a mentor to develop analytical skills within and outside the team
• Engage in the development, improvement, and quality control of data sets through conversations with internal and external partners
• Utilize appropriate data management procedures including privacy standards
• May perform other job duties as directed by Employe