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SVTC Technician II
Agile DefenseWashington, United Statesfull_timeVerifiedPosted 16 Aug 2024
About the role
At Agile Defense we know that action defines the outcome and new challenges require new solutions. That’s why we always look to the future and embrace change with an unmovable spirit and the courage to build for what comes next.
Our vision is to bring adaptive innovation to support our nation's most important missions through the seamless integration of advanced technologies, elite minds, and unparalleled agility—leveraging a foundation of speed, flexibility, and ingenuity to strengthen and protect our nation’s vital interests.
Requisition #: 512
Job Title: SVTC Technician H
Location: Joint Base Anacostia Bowling (JBAB), DIAC, 200 MacDill Boulevard Washington, District of Columbia 20340
Clearance Level: Active DoD - TS/SCI with the ability to obtain and maintain a CI polygraph
Required Certification(s): · Must possess current DoD 8570 IAT II or IAM II certification
SUMMARYDIA serves as the Executive Agent for the Joint Worldwide Intelligence Communications System (JWICS) providing Wide Area Network capability at the TS//SCI level to the Department of Defense, Intelligence Community, non-title 10, and non-title 50 entities. DIA’s Office of the Chief Information Office operates the JWICS Program on behalf of the agency, operating and maintaining the architecture supporting its nearly 250K users. The JWICS PMO manages JWICS and the associated Modernization effort by overseeing the research, development, design, and implementation phases to deliver new capabilities and maintain current operations of the JWICS architecture.
JOB DUTIES AND RESPONSIBILITIES· Manager VTC scheduling and provide live event support · Maintain IT and AV equipment related to information displays, digital signage, monitors, laptops, video record devices and other related end user devices · Operate and manage equipment for presentations, sound, lighting and audio/video conferencing · Create and manage user accounts · Develop SOP's for utilization of conference center equipment · Escalate IT issues to Tier III when needed · Provide workstation (thick and thin client), VoIP device, and voice and video conference support · Manage hardware in all stages including unpacking and setup of end user devices · Resolve IT incidents from cradle to grave, working closely with engineering teams and other contractor stakeholders when IT issues require Tier III escalation or have external dependencies · Install application software on end-user device workstations via scripted install packages · Inventory management of UC deployed software and end user devices · Provide user education and training in basic hardware and software functions · Create and maintain documentation and SOPs to train new employees · Use ServiceNow-based ticketing database to track, update, and close break/fix incident tickets and fulfill new requests · Identify and execute process improvements and other enhancements that improve operational efficiency
QUALIFICATIONS
Required Certifications· Must possess current DoD 8570 IAT II or IAM II certification
Education, Background, and Years of Experience· Bachelor's degree from an accredited institute in an area applicable to the position; an additional 4 years of experience be substituted in lieu of a degree · Minimum of four (4) years of relevant experience in addition to education level
ADDITIONAL SKILLS & QUALIFICATIONS
Required Skills· Experience working in a DoD or IC environment desired · Current active TS/SCI clearance, with the ability to obtain and maintain a CI polygraph
WORKING CONDITIONS
Environmenta
Our vision is to bring adaptive innovation to support our nation's most important missions through the seamless integration of advanced technologies, elite minds, and unparalleled agility—leveraging a foundation of speed, flexibility, and ingenuity to strengthen and protect our nation’s vital interests.
Requisition #: 512
Job Title: SVTC Technician H
Location: Joint Base Anacostia Bowling (JBAB), DIAC, 200 MacDill Boulevard Washington, District of Columbia 20340
Clearance Level: Active DoD - TS/SCI with the ability to obtain and maintain a CI polygraph
Required Certification(s): · Must possess current DoD 8570 IAT II or IAM II certification
SUMMARYDIA serves as the Executive Agent for the Joint Worldwide Intelligence Communications System (JWICS) providing Wide Area Network capability at the TS//SCI level to the Department of Defense, Intelligence Community, non-title 10, and non-title 50 entities. DIA’s Office of the Chief Information Office operates the JWICS Program on behalf of the agency, operating and maintaining the architecture supporting its nearly 250K users. The JWICS PMO manages JWICS and the associated Modernization effort by overseeing the research, development, design, and implementation phases to deliver new capabilities and maintain current operations of the JWICS architecture.
JOB DUTIES AND RESPONSIBILITIES· Manager VTC scheduling and provide live event support · Maintain IT and AV equipment related to information displays, digital signage, monitors, laptops, video record devices and other related end user devices · Operate and manage equipment for presentations, sound, lighting and audio/video conferencing · Create and manage user accounts · Develop SOP's for utilization of conference center equipment · Escalate IT issues to Tier III when needed · Provide workstation (thick and thin client), VoIP device, and voice and video conference support · Manage hardware in all stages including unpacking and setup of end user devices · Resolve IT incidents from cradle to grave, working closely with engineering teams and other contractor stakeholders when IT issues require Tier III escalation or have external dependencies · Install application software on end-user device workstations via scripted install packages · Inventory management of UC deployed software and end user devices · Provide user education and training in basic hardware and software functions · Create and maintain documentation and SOPs to train new employees · Use ServiceNow-based ticketing database to track, update, and close break/fix incident tickets and fulfill new requests · Identify and execute process improvements and other enhancements that improve operational efficiency
QUALIFICATIONS
Required Certifications· Must possess current DoD 8570 IAT II or IAM II certification
Education, Background, and Years of Experience· Bachelor's degree from an accredited institute in an area applicable to the position; an additional 4 years of experience be substituted in lieu of a degree · Minimum of four (4) years of relevant experience in addition to education level
ADDITIONAL SKILLS & QUALIFICATIONS
Required Skills· Experience working in a DoD or IC environment desired · Current active TS/SCI clearance, with the ability to obtain and maintain a CI polygraph
WORKING CONDITIONS
Environmenta
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