Manager, D-SNP Sales

The pay range above represents the minimum and maximum rate for this position in California. Factors that may be used to determine where newly hired employees will be placed in the pay range include the employee specific skills and qualifications, relevant years of experience and comparison to other employees already in this role. Most often, a newly hired employee will be placed below the midpoint of the range. Salary range will vary for remote positions outside of California and future increases will be based on the pay band for the city and state you reside in.

Work Culture:

GCHP strives to create an inclusive, highly collaborative work culture where our people are empowered to grow and thrive.  This philosophy enables us to create the health plan of the future and do our best work – Together.

GCHP promotes a flexible work environment. Employees may work from a home location or in the GCHP office for all or part of their regular workweek (see disclaimer).

GCHP’s focuses on 5 Core Values in the workplace:

•    Integrity

•    Accountability

•    Collaboration

•    Trust 

•    Respect

Disclaimers:

•    Flexible work schedule is based on job duties, department, organization, or business need.

•    Gold Coast Health Plan will not sponsor applicants for work visas.

POSITION SUMMARY

The Medicare DSNP Sales Manager executes Gold Coast Health Plan’s (GCHP) Medicare DSNP sales and enrollment operations to grow GCHP’s enrollment in compliance with all applicable state and federal regulatory requirements, GCHP policies and procedures, and business requirements, and in support of organizational objectives.  The incumbent provides leadership, coaching, and direction to sales staff across all sales channels and is responsible for the launch and operationalization of the Duals Special Needs Plan (D-SNP) product.  The incumbent will provide training to internal and external stakeholders, track and provide updates on key performance indicators, and ensure the use of proven best practice for achieving outcomes and regulatory compliance. 

Amount of Travel Required: 15-20%

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

ESSENTIAL FUNCTIONS

Job Function & Responsibilities

•    Providing strategic management in executing the GCHP Medicare sales programs and assist with the marketing program as needed.

•    Monitoring the sales distribution channel and ensures programs are in compliance with CMS guidelines.

•    Performing regular sales coaching sessions with each sales agent to review their performance and if necessary, provide guidance on ways to reach their goals.

•    Ensuring team members meet organizational standards for lead/funnel management and disposition.

•    Ensuring team members meet established requirements for call overflow program participation as needed by the organization.

•    Leading the outreach efforts to community organizations and working with sales agents to identify and negotiate partnerships or collaboration opportunities.

•    Managing sales system and CRM functionality capabilities, acting as a business owner for the sales system, and collaborating with vendor management.

•    Conducting analysis on sales retention activities, presents tactics/initiatives on retention to increase membership and member experience, and accountable for all retention related work.

•    Working cross-collaboratively with diverse staff in teams, working groups, members, doctors, elected officials, community partners, and vendors while maintaining and upholding a professional demeanor and representing the Alliance at interviews, special events, official functions, meetings, and when conducting research.

•    Maintaining overall creative playbooks, workplans, dashboards, and other project management capabilities to determine effectiveness of plans and activities to ensure on-time production.

•    Identifying opportunities and conducting trainings to increase the sales, marketing, communications, retention, and brand awareness and knowledge of the organization, while collaborating with leadership, training and other resources.

•    Creating policies, standard operating procedures (SOPs), productivity standards, roadmaps, reporting, and key performance indicat