Seasonal Military Guest Advisor (Store 6854)

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

SUMMARY

Working with direct or close supervision, the Seasonal Sales and Service Advisor delivers consistent world-class customer service experiences using elements of GameStop's Buy-Sell-Trade Model, The Circle of Life and Solution Selling techniques. Consistent with all other store-level roles, the Seasonal Sales & Service Advisor seeks to understand the customer need, provide a solution, and make him or her feel like family. This position ensures products are easy to see and to buy; shares product and gaming knowledge; provides a clean, organized environment in which to shop; and provides every customer with outstanding shopping experiences that lead to higher units per transaction, higher net promoter (customer service) scores, higher levels of PowerUp Rewards participation, and generates customer interest in GameStop’s growing digital business initiatives. As a seasonal store team member, he or she focuses on the unique needs of Q4 customers, including rapid, friendly service on the sales floor and cash wrap. Associate will interact with a supervisor frequently during each work period. With the understanding that satisfying customers and resolving customer service issues is a routine expectation, most non-routine activities will require a supervisor’s advance approval.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*

• Selling Passion: Enjoy active selling, including exploring and creating guest needs and closing sales. Utilize GameStop’s Solution Selling Tablet to serve each guest’s needs. Demonstrate a passion for exceeding sales and service goals.
  • Provide world-class guest service: promptly greet guests, respond to guest questions/concerns quickly, effectively and courteously, assist guests with meeting their video gaming needs, inform guests of special promotions, trade-in program, recommend additional items as appropriate, and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store, to assist them.
  • Promptly process accurate guest purchases/return transactions via Point-of-Sale (POS) computer system.
  • Respond to guest comments or questions in person or on the phone; answer phone calls promptly and professionally.
  • Promote GameStop’s new title reservation program, trades as a form of currency, and the PowerUp Rewards guest loyalty program.
  • Assist supervisor to achieve optimal guest service at all times.
  • Adhere without exception to all of GameStop's ESRB policies and procedures.
• Solution Selling Focus: Drive sales and guest loyalty by creating complete, lasting guest solutions. Demonstrate unique interest in every guest. Ask questions and makes recommendations in order to make technology easier and more affordable for every guest.
  • Promote GameStop’s unique guest benefits: new title reservations program, Trades as a form of currency and PowerUp Rewards guest loyalty program.
  • Promote GameStop’s emerging digital and collectibles products to guests.
  • Respond to guest concerns quickly, effectively and courteously. Request management support as needed to ensure that every guest returns and recommends GameStop to others.
  • Demonstrate appreciation for guests by thanking them for their visits and their business.
• Team Support: Demonstrate a selfless commitment to others on the store team, including schedule and activity-based dependability, continuous improvement, and responding effectively to feedback. Actively seeks opportunities to contribute at higher level of service to the business, the guests, and others on the team.
  • Show professionalism and enthusiasm by working well with others — deliver great team results.
  • Assist the team members with training store associates in all aspects of their job responsibilities, including company/store policies procedures, and guidelines.
  • Assist store team in meeting sales, profit and shrink goals and accomplish administrative and operational duties set by Assistant Store Manager.
  • Maintain awareness of associate and guest safety; identify and immediately address potentially hazardous situations.