Sr Certification Analyst

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Sr Certification Analyst

About Your Role:

Fiserv is a global leader in payments and financial technology, and our certification team ensures the seamless flow of secure transactions worldwide. As a Certification Analyst, you will manage the overall certification process, including EMV and Rapid Connect, assisting Mid-Market and National merchants and Independent Software Vendors (ISVs) in coding to Fiserv Specifications. Your goal is to ensure all electronic transactions process to receive maximum approvals, qualify at the best interchange rates, and minimize chargebacks or fines from the Brands.

What you’ll do:

• Execution & Testing: Ensure the successful execution and completion of certification and testing functions for products, systems, processes, and files.
• Analysis: Review and analyze requirements, create test scripts, analyze message formats, and perform low and high-level testing.
• Technical Troubleshooting: Debug authorization, settlement, and communication protocol errors and message formats.
• Due Diligence: Perform due diligence to effectively troubleshoot and investigate independently prior to engaging management or opening a defect request.
• Consultative Guidance: Provide business and technical requirements to clients and internal resources, leading calls with clients, internal teams, and management.
• Project Management: Manage moderately complex to complex projects under pressure and with minimal supervision, utilizing high amounts of independent discretion.
• Process Improvement: Identify and recommend process improvements to management while updating necessary documentation and specifications.
• Cross-Functional Liaison: Maintain daily working relationships with internal business partners, including Compliance, Front and Back-end developers, TCoE, Product, and Integrated Partners.
• Mentorship: Provide testing and technical coaching or mentoring to less experienced staff.
• Flexible Support: Manage rapid change in a diverse environment, which may include working weekends or after business hours to support client project requirements.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you’ll need to have:

• Bachelor's Degree (preferably Computer Science or Engineering) or equivalent combination of experience, education and military.
• Strong knowledge of transaction processing formats and industry association rules, highly preferred.
• Functional expertise in assigned areas of support (PC, Terminal, Vendor, or Internal Products) as well as telecommunications and operating systems.
• Technical proficiency in data file analysis; knowledge of programming, shell scripts, and JCL may be required.
• Buypass mainframe experience and a strong understanding of business processes and functions.
• Excellent Verbal Communication Skills to lead calls with Clients, Internal resources, and the Management team.
• Proficiency in MS Office Products, specifically Outlook, Word, Excel, PowerPoint, and MS-Project.
• Determination and drive to continually follow up and validate information in a fast-paced environment.

Experience that would be great to have:

• Tandem Mainframe experience is a plus.
• Previous experience working with developers and TCoE in a matrixed corporate environment.
• Advanced knowledge of specific Brand (Visa/Mastercard) chargeback and fine structures.

How you’ll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• This role requires use of a computer and audio equipment.