Senior Manager, AI Workforce Development

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you’ll be doing:

Verizon seeks a Senior Manager, AI Workforce Development to provide critical, deep expertise in the developing field of AI-driven workforce development in populations that are most at-risk for displacement, ensuring the equitable design and execution of our social impact programs. This role acts as the primary AI subject matter resource for the Responsible Business group, supporting the AI Skilling Program Manager and team. This role requires advanced, specialized knowledge of AI's implications for jobs and skills, with a focus on translating that knowledge into actionable, training strategies for targeted communities.

This position requires an expert in workforce readiness who can translate complex AI concepts into accessible learning strategies for non-technical audiences. You will leverage your understanding of diverse learner populations—spanning K-12 through adult workforce—to rigorously validate content and ensure programmatic impact.

Responsibilities will include:

• Serving as the primary, authoritative internal AI Subject Matter Expert (SME) to inform, architect, and steward the AI skilling program strategy as set by the AI Skilling Program Manager. 

• Conducting assessments to identify specific job training needs related to AI fluency and application for target communities. 

• Applying SME knowledge to rigorously curate, vet and validate all tailored educational programs and external partner curriculums. Ensure pedagogical rigor and relevance to non-technical workforces and target communities.

• Collaborating closely with external partners to ensure the accurate and high-quality delivery of AI skilling content and programs, serving as the knowledge resource for content veracity and emerging trends.  Regularly analyze performance and progress toward defined goals and success measures.  Recommend changes as appropriate.  

• Synthesizing complex data to provide expert insights that integrate AI workforce readiness and equity principles into internal functions, stakeholder discussions, and the broader Responsible Business agenda.

• Partnering with the internal Business Intelligence team to outline the measurement framework by providing expert input on relevant, future-focused key performance indicators (KPIs) and learning metrics that accurately capture the societal and economic impact of AI upskilling efforts.

• Continuously monitoring the developing field, identifying any emerging gaps, synthesizing information, and disseminating recommendations to senior leadership.

• Identifying external engagements or partnerships that provide opportunity for thought leadership to amplify Verizon’s brand in the AI workforce development space. Represent Verizon in these venues where appropriate.

What we’re looking for:

You’ll need to have:

• Bachelor’s degree or four or more years of work experience.

• Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.

• Experience designing and implementing complex workforce development or social impact strategies.

• Deep subject matter expertise in AI concepts, tools, and current AI training trends.

• Proven experience in corporate training, adult learning, or educational curriculum development.

Even better if you have one or more of the following:

• Expertise in workforce automation and digital skilling, including a sophisticated understanding of the technical skills gaps currently separating displaced workers from high-demand AI-adjacent roles.

• Experience working directly with job training programs, community colleges, K-12 systems, or small business development, especially those serving vulnerable socio-economic groups.