Senior Learning & Facilitation Specialist

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Senior Learning & Facilitation Specialist

About your role:
Fiserv is a global leader in payments and financial services technology, delivering solutions that enable clients to transform how they serve customers. As part of the Enterprise Talent & development Team, the Senior Learning and Facilitation Specialist will design and deliver sales training and enablement programs that drive revenue, lift quota attainment, and increase client value. This role can be based in Berkeley Heights or Alpharetta and focuses on linking seller capability to measurable business outcomes.

What you’ll do:

• Design, develop, and deliver instructor-led and virtual sales training focused on sales methodology, opportunity qualification, value-based selling, negotiation, and closing techniques to drive quota attainment and revenue growth.
• Implement and scale sales methodology adoption across enterprise sales teams through train-the-trainer programs, field enablement, and reinforcement plans.
• Partner with sales leadership, operations, product, and marketing to align curriculum to business priorities, quota attainment metrics, and go-to-market initiatives.
• Create assessments, competency models, and measurement frameworks to evaluate learning impact on win rates, deal size, and quota performance; iterate content based on analytics.
• Maintain version control and ensure learners have timely access to enablement resources.
• Lead facilitation for executive-facing sessions and onboarding tracks for new sellers; provide coaching aids and playbooks for field application.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you’ll need to have:

• 10+ years of experience in sales training and sales methodology implementation (e.g., Challenger, MEDDIC, SPIN).
• 10+ years of experience with sales enablement and CRM platforms (Salesforce Sales Cloud, Highspot, Showpad) for content delivery and adoption tracking.
• 8+ years of experience in instructional design for adult learners using models such as ADDIE and in developing blended learning and microlearning curricula.
• 6+ years of experience delivering virtual instructor-led training and using webinar/virtual classroom technologies (Zoom, Webex, Microsoft Teams).
• 6+ years of equivalent combination of educational background, related experience, and/or military experience.

Experience that would be great to have:

• Experience with content authoring and multimedia production tools (Articulate Storyline, Adobe Captivate, Camtasia).
• Experience aligning learning programs to quota attainment, revenue operations, and sales performance metrics.
• Experience working with enterprise sales leaders and delivering executive-level enablement and stakeholder management.
• Background in payments, fintech, or financial services product enablement preferred.

How you’ll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experience helps you with your overall onboarding experience and leads to stronger productivity.
• This role requires the use of a computer and audio equipment.
• This role requires flexibility to work non-standard business hours, including weekends and holidays.

Travel:

• Approximately 50% travel off-site or to other office locations is expected.

Sponsorship:

• You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support physical, financial, social, and emotional well-being
• Paid holidays and generous time away policies
• No-cost mental health support through Employee Assistance Programs
• Living Proof program to recognize your peers’ extra effort with points used for rewards
• Eight Employee Resou