Lead Product Owner

Career Area:

Technology, Digital and Data

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Cat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide, our teams use data, technology, advanced analytics, telematics, and AI capabilities to help our customers build a better, more sustainable world.

Job Summary:

As a Lead Product Owner, you will play a critical role in executing Caterpillar’s Digital Strategy by driving the vision, roadmap, governance, and operational excellence of Adobe Experience Manager (AEM) and Adobe Experience Cloud solutions. You will own end‑to‑end product lifecycle management, incorporating IT Service Management (ITSM) principles to ensure reliability, scalability, and quality across global digital platforms.

This role requires strong product ownership experience, deep collaboration across technical and business teams, and the ability to balance innovation with operational efficiencies grounded in ITSM frameworks such as Incident, Problem, Change, Request, Knowledge, and Configuration Management.

What You Will Do:

Product Ownership & Strategy

• Own the product vision, strategy, and roadmap for AEM and Adobe Experience Cloud products.

• Lead feature intake, backlog prioritization, and alignment with business objectives.

• Ensure platform stability, compliance, reliability, and supportability using ITSM processes and metrics.

ITSM Integration & Operational Excellence

• Oversee incident, problem, and change management processes for the AEM platform.

• Partner with AEM leads to evaluate recurring issues, identify root causes, and drive permanent fixes.

• Manage platform change requests with full visibility into scope, impacts, risk, cost, and approvals.

• Govern SLAs, KPIs, and operational dashboards for AEM and related services.

• Ensure proper creation, maintenance, and quality of knowledge articles, runbooks, and support documentation.

Cross-Functional Collaboration

• Synchronize with engineering, QA, release managers, site reliability engineering (SRE), and DevOps teams to ensure seamless platform delivery.

• Partner with marketing teams to combine marketing strategy with appropriate Adobe capabilities.

• Collaborate with global support teams (onshore/offshore) to ensure consistent service levels.

Platform Support & Issue Management

• Identify and track design, reliability, integration, and maintenance issues.

• Consolidate feedback from customers, dealers, field staff, and digital teams.

• Provide guidance for AEM integrations, infrastructure dependencies, and performance optimization.

• Support and lead major releases, upgrades, deployments, and platform enhancements.

User Acceptance, Testing & Quality Control

• Define UAT strategies, acceptance criteria, and testing approaches.

• Ensure compatibility of AEM solutions across systems, integrations, and user groups.

• Partner with business users to develop meaningful end‑to‑end validation.

What You Will Have:

Business Analysis

Develops business cases, requirements, and acceptance criteria.

Works with stakeholders to deliver high-value digital solutions.

Decision Making & Critical Thinking

Synthesizes data, historical context, and assumptions to guide decision-making.

Advises teams on evaluating alternatives and assessing impacts.

Effective Communication

Communicates clearly with senior leaders, technical teams, and business partners.

Adapts communication style to different audiences and environments.

Software Change & Problem Management

Manages full lifecycle of enhancements, defects, and non-standard requests.

Ensures accurate documentation, transparency, and proper escalation.

Software Engineering Awareness

Understands AEM arc