Senior Manager, Technology Program Management

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Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. 

A place where tech thinkers and future builders turn bold ideas into breakthrough experiences, we welcome your unique perspective.

Help us challenge assumptions, uncover bias, and remove barriers—because progress starts with fresh ideas. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary
We are seeking a highly experienced Senior Manager to manage a team of Technology Program Managers to manage the program execution and portfolio operations of a large technology portfolio with 20+ Scrum teams and multiple critical initiatives. The Senior Manager will also act as the SAFe Agile Release Train Engineer or Solution Train Engineer to drive the daily execsution of multiple Agile Release Trains for the protfolio. The ideal candidate will possess extensive experience in Agile methodologies, particularly in the SAFe framework, and will have a proven track record of managing global teams and executing large-scale Agile projects. This role requires a strategic thinker with strong technical skills in JIRA and Confluence, as well as deep domain knowledge in sales, marketing, order management, and customer care within a global enterprise environment.

Responsibilities
SAFe Release Train Engineer (RTE) / Solution Train Engineer (STE) Responsibilities

• Act as the RTE or STE for multiple Agile Release Trains (ARTs), facilitating large-scale PI planning, execution, and continuous improvement.

• Organize and facilitate large-scale SAFe Program Increment (PI) planning workshops, engaging over 200 participants to define Agile Goals, Initiatives, Capabilities, Epics, and User Stories.

• Collaborate with Product Management and stakeholders to prioritize features and ensure alignment with business strategy during PI planning.

• Lead retrospectives and inspect-and-adapt sessions to identify areas for improvement and implement actionable solutions.

• Conduct retrospective sessions post-PI planning to gather feedback and continuously improve the planning process.

• Coordinate cross-functional teams to ensure alignment and delivery of program objectives, managing dependencies and risks effectively.

• Ensure compliance with SAFe principles and practices, providing guidance and support to teams in their Agile journey.

• Define Agile metrics, implement Agile metrics, run and monitor Agile reports, identify Agile operation issues, recommend improvements, and implement improvements to 20+ Scrum teams

• Lead the Agile Transformation initiatives across the organization, ensuring alignment with business goals and objectives with other IT PMO leaders

• Facilitate the adoption of SAFe methodologies, including the establishment of Agile Release Trains (ARTs) and Lean Portfolio Management practices.

Global Team Management and Leadership Development

• Manage a diverse, global team of Agile coaches, Scrum Masters, and project managers, ensuring high performance and alignment with organizational goals.

• Conduct regular performance reviews and provide constructive feedback to team members, supporting their professional development.

• Oversee resource allocation and capacity planning for Agile teams, ensuring optimal utilization of bandwidth, skills, and expertise.

• Identify and nurture high-potential talent within the IT organization, creating development plans to prepare them for future leadership roles.

• Responsible for succession planning, performance management of team members, including disciplinary actions and hire/fire decisions/ recommendations.

• Responsible for annual performance reviews and total rewards allocation of direct reports

Technical Expertise in JIRA and Confluence

• Design and implement JIRA and Confluence tools to manage Agile projects, Scrum Teams, and Agile Release Trains.

• Customize JIRA workflows and dashboards to meet the needs of Agile teams and stakeholders, enhancing visibility into project progress.

• Train teams on best practices for using JIRA and Confluence, ensuring effective documentation and collaboration.

• Design and implement JIRA integration with other tools and systems to streamline processes and improve efficiency.

• Analyze JIRA data to provide insights and recommendations for process improvements and team performance.

Stakeholder Ma