Call Taker

Posting number: 202300751

Department: NON-EMERGENCY CALL CENTER

Job classification: Non-Emergency Call Center - Call Taker

Posting type: General

Categories: 911 Telecommunications, Emergency Management, Communications

Summary

 Join our team and contribute to the well-being of our community by becoming a Non-Emergency Call Taker. Your excellent communication and problem-solving skills will help ensure that every caller receives the support and information they need.

As a Non-Emergency Call Taker, you will be hired at a starting annual salary of $42,261. Upon successful completion of all required training, you will receive a 10% salary increase.

Examples of duties

• Answer incoming non-emergency calls promptly and professionally. 
• Gather relevant information from callers to assess the nature of the request or inquiry. 
• Provide accurate and detailed information regarding non-emergency services, policies, and procedures. 
• Redirect calls to appropriate resources as necessary. 
• Adhere to all privacy and confidentiality regulations when handling sensitive information. 
• Receive training to provide life-saving instructions and assist in dispatching callers to the emergency communications center during escalated emergency situations. 
• Notify appropriate personnel and agencies of emergency incidents. 
• Respond to administrative lines and provide callers with information and directions. 
• Report problems to appropriate County departments. 
• Perform additional duties as assigned.

Qualifications

• High School Diploma or GED, and
• At least three (3) months of work experience in customer service, to include some experience dispatching or using a multi-line phone system; or
• Any equivalent combination of experience and training.
• Must be able to type a minimum of 30 words per minute. Testing will be performed during the interview process for selected candidates.

Preferred Qualifications:

• Previous experience in a call center or customer service role.
• Experience with computer-aided dispatch software.

Supplemental Information:

• Verification of education, certification, and licenses will be required prior to employment.
• Must be available to work rotating shifts, holidays, weekends, and special events.
• Must successfully complete the Call-Taker Training Curriculum.
• May be required to work mandatory overtime during shift shortage and during disaster situations.