Waterpark Manager

Description

Department:  Silver Rapids Waterpark

Job Title:  Waterpark Director

Work Days/Hours:  Varied, Full Time

Classification: Exempt Salaried

Job Description:   

Oversee all operations of the facility to include retail, food & beverage, aquatics, and maintenance. Accountable for the administration, operation, and direct management necessary to achieve stated objectives in safety, cleanliness, guest relations, and fiscal responsibility. The overriding and most important function of each employee is to either directly (by interaction) or indirectly (by providing the key support role to a guest experience) strive to provide the finest in friendly service and quality product. 

Essential Duties and Responsibilities:

• Makes internal/external guest service and safety in every aspect of the job.
• Develops and implements policies and procedures for all departments.
• Creates and maintains a culture of a safe workplace.
• Responsible for recruiting, hiring, orientating, training, assigning, scheduling, coaching, counseling, and disciplining employees;
• Communicate job expectations; planning, monitoring, appraising and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
• Plans and administers a training and development program, which will provide well-trained employees at all levels.  Permit advancement for those personal qualified and interested in career development.
• Manage costs & inventory, and all factors affecting the profitable performance of assigned locations
• Maintains a general knowledge of the entire resort operation.
• Projects a positive public relations image to staff and guests.
• Basic knowledge of all resort departments.
• Must have a flexible schedule due to the nature of our business.
• Other duties as assigned by General Manager
  

Requirements

Pre-Employment Requirements:  Reference check, criminal background check, drug test.

Education and/or Experience:

• Must be at least 18 years of age.
• High School Diploma, Bachelor’s Degree, or equivalent experience.
• Management or supervisor, 2 years.

Performance Skills:

• Exhibits ability to effective deal with internal and external customers, some of who will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information, and resolve conflicts.
• Motivates diverse groups to achieve extraordinary goals and overcome challenges.  Inspires and motivates team members to work together and achieve success beyond expectations.
• Successfully manages people to achieve performance goals.  Excellent people management skills including resolving conflict, coaching and developing others, promoting teamwork, and performance.

Certifications, Licenses, Registrations:

• Certified Pool Operator or Aquatics Facility Operator
• ILTP instructor license
• TIPS, TAMS, or ServeSafe