MCS IFTA/IRP External Operations Specialist - Position 01458

Title: MCS IFTA/IRP External Operations Specialist - Position 01458

State Role Title: Prog Admin Specialist I

Hiring Range: $52,725.00 - $60,633.75

Pay Band: 4

Agency: Department of Motor Vehicles

Location: DMV Headquarters, Richmond, VA 

Agency Website: www.dmv.virginia.gov

Recruitment Type: State Employee Only - E

Job Duties

This position is only open to current state employees. The Virginia Department of Motor Vehicles (DMV) is seeking an External Operations Specialist to join the Motor Carrier IFTA/IRP team. This position manages high-volume transactions within DMV’s external motor carrier systems, such as EZFleet, ensuring compliance with federal and state regulations. This role involves extensive interaction with customers and stakeholders to resolve cross-system discrepancies, process transactions, and maintain operational integrity. This position collaborates closely with internal teams to provide timely, accurate service and educates stakeholders on compliance requirements and DMV system benefits.

Responsibilities Include:
Processing and verifying International Registration Plan (IRP) and International Fuels Tax Agreement (IFTA) applications and tax returns, ensuring accuracy and compliance with federal and state regulations.

Verifying and maintaining compliance with PRISM, Heavy Vehicle Use Tax (HVUT), and DMV standards for all vehicle, customer, and title records.

Addressing customer and stakeholder inquiries related to external systems, providing accurate information and compliance guidance.

Processing payments and refunds for external transactions, reconciling discrepancies with DMV fiscal policies.

The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves many businesses, including dealers, fuel tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don’t just talk about our core values. We live them!

Minimum Qualifications

•Ability to interpret, apply, and validate federal and state regulations and policies to ensure accurate processing of customer transactions and documentation

•Proficient in providing customer service and providing clear guidance on compliance standards

•Advanced organizational and data entry skills to manage high-volume tasks, track compliance issues, and maintain accurate records

•Proficiency in reconciling financial transactions to ensure accuracy in payments, refunds, and revenue tracking

•Demonstrated use of interpersonal skills to work cooperatively with others in a team environments

•Strong working knowledge of accounting principles and practices and demonstrated ability to apply mathematical concepts to calculate and verify tax computations

•Skilled in managing multiple assignments and systems simultaneously and work under pressure during peak workload periods

Additional Considerations

•Knowledge of DMV systems related to Commercial Motor Vehicles

•Knowledge of Motor Carrier programs related to motor carrier services, including IRP, IFTA, and PRISM programs, with the ability to ensure compliance in all processes.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Selected candidate(s) will need to complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.

All applicants for employment must consent to a driver history and criminal background check. A fingerprint-based criminal history check will be required on selected applicant(s).

Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc. in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience as well as years of experience in order to properly assess your skills in the screening process. Candidat