Strategic Finance Manager – Global Merchant Workforce Planning & Performance (Finance & Strategy)

<h2><span>About Wolt</span></h2> <p><span>At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.<br/><br/>Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.</span></p><h2>Job Description:</h2> <p>Our merchant partners, such as restaurants and retail stores, are vital to Wolt’s success. Through our platform, we help them grow their business reach while at the same time offering our customers an attractive selection. Today, we work with over 100,000 merchants across 30+ countries.</p> <p>To support this ecosystem, we have a Global Merchant team that collaborates with local teams to improve how we acquire, onboard, and manage merchants while ensuring a best-in-class experience. This is where you come in.</p> <p>As part of the <strong>Merchant Finance &amp; Strategy team</strong>, your role (<strong>Manager, Merchant Finance &amp; Strategy</strong>) is to support the financial and operational performance of our merchant domain. You'll be involved in everything ranging from annual planning to weekly performance reviews. You’ll lead business review processes and take on deep-dive projects to identify opportunities and risks across all 30 Wolt markets spanning from Finland to Greece and from Germany to Japan. Our domain comprises items like mx monetization (commissions, other merchant fees), selection growth and quality, Wolt merchant workforce optimization and performance management to name a few. We’re in essence ensuring that we have the right balance in sharing value between Wolt and merchants, that we’re able to acquire attractive selection at good efficiency and that we’re also able then to grow together with the merchants we have on the platform.</p> <p>You'll work closely with the four-member Merchant F&amp;S team, partner with global and local merchant teams, and collaborate with regional Finance &amp; Strategy colleagues who oversee country-level P&amp;Ls.  </p> <p><strong>About the Finance &amp; Strategy team at Wolt:</strong></p> <ul> <li>The Finance &amp; Strategy (F&amp;S) team ensures that our top management, both central and in the 30 countries that we operate in, have timely, correct and insightful information at hand for decision making. We strive to help and challenge our stakeholders to make sure we’re optimizing all aspects of the business.</li> <li>We’re responsible for Wolt’s management reporting, P&amp;L analysis, forecasting &amp; planning processes and related systems. Our stakeholders vary from our investors and top executives to country and functional leadership, as well as the wider finance team that we’re an integral part of</li> <li>We at Wolt make decisions based on analysis and data, and thus the ability to work with numbers is part of our DNA. Most people at Wolt crunch data on a daily basis, including our CEO. In this company figures really matter, which makes your role all the more important</li> </ul> <h2>Responsibilities:</h2> <ul> <li>Manage workforce planning and performance management for local Merchant teams across approximately 30 countries, including determining staffing needs </li> <li>Collaborate with the Global Merchant team to establish performance targets for sales, account management, onboarding, and merchant services teams</li> <li>Translate operational targets into actionable headcount plans, aligned with local countries and talent acquisition teams</li> <li>Participate in weekly business reviews to track performance against plans, and plan for future KPIs and budgets</li> <li>Provide analytical support and identify opportunities for workforce efficiency improvements</li> <li>Address ad-hoc requests and collaborate with analytics and local merchant teams to derive insights and improvement strategies</li> <li>Potential to expand responsibilities within the Merchant F&amp;S team based on performance and interest</li> </ul> <h2>Qualifications:</h2> <ul> <li>Bachelor's degree in finance, accounting, economics, or a related field</li> <li>6+ years of experience in financial planning and analysis or similar highly analytical role</li> <li>Experience from headcount planning and workforce performance management is a clear advantage</li> <li>Strong analytical skills and proficiency in financial modeling and analysis tools (e.g. Excel, Looker, Power BI)</li> <li>Good understanding of data flows, structures and databases are a must (knowledge of SQL or Python an advantage)</li> <l