Sr. Manager UX Design Research

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

About North America Product & Solutions 

We are looking for a Research Lead, who is passionate about embedding user research deeply into the product design and go-to-market processes in North America. In this role, you'll be a core member of our regional Solution Design team, working alongside a blended team of product managers and designers to bring new and early-stage products and solutions to life the North America market.

Your research expertise will help inform decisions throughout the product development process. This role will work across key strategic product lines within Visa such as digital, e-commerce, risk and identity, BNPL, and more.

Key Responsibilities

• Lead qualitative and quantitative research programs with a hypotheses-led/problem statement approach
• Manage participant recruitment and associated privacy and data considerations
• Weave together a story for internal and external stakeholders that demonstrates how the research meets their objectives
• In partnership with product and design colleagues, define and prioritize research that should be completed to achieve successful product incubations in North America.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications:
8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications:
9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
8+ years of experience in user experience research, with demonstrable experience designing and executing research across the full tech product development lifecycle.
Strong analytical skills, coupled with a willingness to explore beyond the traditional toolbox and embrace new methodologies
Must be results-oriented and have the ability to work independently, identifying when and where feedback will be valuable and incremental
Innate desire to share credit and support one’s colleagues, putting the success of the team and the company ahead of personal gain
Refusal to compromise on commitments, quality and the truth
Excellent cross-functional partnership skills and ability to lead product conversations with insights
Knowledge of and experience with Visa products a plus
Experience with tools such as Figma, dScout, UserTesting.com

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 169,100.00 to 245,400.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medi