Printer Maintenance Associate

Description

CTG is assisting a client in Austin, TX in staffing a Tech Savvy, Printer Maintenance Associate for an ongoing contract role.

 

Job Title: Printer Maintenance Associate

Location: Austin, TX

Job Type: Hourly Consultant/Ongoing contract

Hours: 8 am to 5 pm, M-F

Pay: $18.70 - $23.10 Based on Experience

 

This position does require driving your own personal vehicle between client sites. Mileage is reimbursed

Valid US Driver's license required

No more than one moving violation in the past three years

 

This is an extremely active position that requires the ability to lift 50 pounds, walking, standing, squatting, bending, and driving for over 50% of the workday.

 

This position will be driving between client locations to maintain Xerox copiers/printers. Candidates may be changing out toner, clearing jams, taking meter reads, keeping inventory, networking printers and downloading software patches and drivers.

 

Essential Functions:

· Client Relationship Management: Serve as the primary customer contact for equipment support and service Coordinate Move/Add/Change (MAC) process

· Provide on-going end user training on equipment

· Services Delivery: Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications. Break-fix activities account for 70% of role responsibilities

· Provide IP address support

· Perform basic equipment problem diagnosis

· Point of contact for equipment removal and delivery for onsite support

· Contact service as required (Company and 3rd party)

· Utilize web-based applications as required to include Service Call Handling

· Accurate call reporting on equipment in designated systems

· Remote Service call onsite support Driving (if required for duties)

· Download and install printer drivers on end-user equipment

· Perform printer mapping to PC as required

· Escalate printer network issues to appropriate resource

· Physical as well as remote device management and control

· Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File/Email, etc.)

· Monitor/apply current software updates/patches On site contact for remote solve resolutions requiring technical expertise

· Non-Xerox device management as required

· Perform remote device monitoring and remote solve (Company Device Management)

· Identify and promote Company Office Solutions

· Pro-actively manage consumables and supplies using the DOS calculator

· Maintain on-site operator replaceable parts inventory

· Collect equipment meter information and submit for billing purposes

· Perform data entry for activity and asset tracking

· Manage and maintain on-site parts inventory using PM4

 

Skills and Qualifications:

· Lift and move up to 50 pounds

· Read, write and follow basic English instructions

· Customer service and communication skills

· Ability to manage multiple tasks

· Perform duties with minimal supervision

· Basic equipment problem solving and diagnosis per training provided

· Customer problem resolution including escalation as required

· Coordinate work tasks to ensure fulfillment of SOWs

· Track and report account information as required

· 1-2 years relevant experience resolving customer and equipment printing issues

 

Education:

· Minimum: High School diploma or equivalency

 

About Us

CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com.

Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great