Senior Manager, External Affairs (Community Impact) - Washington

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for leading research, development, planning, design, maintenance and implementation of policies and programs that enhance the organization's relations with the community, the public, governmental and regulatory authorities, shareholders and employees. Manages non- exempt, professional employees and/or supervisors and may manage business support/technical staff. Has accountability for managing financial resources. Provides subject matter guidance to employees. Has overall responsibility for developing/administering performance standards for organizational unit. Develops process and procedures to implement functional strategies.

Job Description

Core Responsibilities

• Coordinates the distribution of the organization's messages through presentations, news or trade media contacts, special events, public speaking, or other means to reach defined audiences and meet specific program objectives.

• Coordinates and supervises corporate affairs activities/projects that enhances the organization's relations.

• Acts as a liaison with the community, the public, governmental and regulatory authorities, shareholders and employees to ensure goals are met in an efficient and timely manner.

• Implements internal operational efficiencies and tracking system to measure effectiveness of initiatives.

• Supports execution and planning for digital equity strategic portfolio for engagement and activation efforts to accelerate internet adoption.  

• Responsible for supporting network expansion to help bridge the digital divide by leveraging Comcast’s digital equity assets. 

• Oversee the creation, publishing, and maintenance of the team SharePoint site by developing an ongoing content management strategy and establishing guidelines for content management.  

• Understand the business impact of diversity, equity & inclusion and leverage key metrics, communications, and strategies to drive positive business outcomes and amplify the power of storytelling.  

• Help integrate the community impact strategy into the overarching business, to meet business goals.  

• Develop and recommend materials, resources, toolkits, and new tools to support Employee Resource Groups (ERGs) engagement.  

• Project manage the activation strategy and region operational processes for Lift Zones. 

• Other duties and responsibilities as assigned.

• Consistent exercise of independent judgment and discretion in matters of significance.

• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.

• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

• Win as a team - make big things happen by working together and being open to new ideas.

• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

• Drive results and growth.

• Respect and promote inclusion & diversity.

• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Compensation

Primary Loca