Director, Employee Relations

Director, Employee Relations – Denver, CO (Hybrid)

Are you ready to use your skills for one of the world’s largest FinTech organizations? Do you want to work for a global business that is committed to moving money for the better? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then it’s time to join Western Union as a Director, Employee Relations!

Applicants must be currently authorized to work in the United States on a full-time basis. Western Union will not sponsor applicants for work visas for this position.

Western Union powers your pursuit.

The Global People Relations (PR) Director operationalizes the strategic vision from the VP of PR for the People Relations sub-function and ensures its operational execution across all regions. This role drives global consistency while addressing local nuances, mitigates PR risks, and aligns PR strategies with OKRs and broader organizational goals associated with investigations and workplace concerns, policies, and handbooks, workplace accommodations, alternative work arrangements, corrective action, employment separations, and background check governance.

Role Responsibilities

• Implement the global PR strategy, ensuring alignment with organizational values and objectives; including co-develop and execute key PR initiatives, such as business process improvements, handbook revisions, training programs, etc.
• Act as a global subject matter expert (SME) on PR processes and policies for PR team and stakeholders, including provide strategic guidance on escalated cases and PR processes.
• Will also conduct investigations into employee complaints, grievances, and policy violations, ensuring objectivity and confidentiality.
• Identify trends and recommend proactive solutions to mitigate PR risks; includes monitoring global PR trends and guiding VP PR and the HRLT in addressing emerging risks.
• Act as the final escalation point for PR Specialists, PR Partners, and Sr. PR Partners for high-risk PR matters below C-suite, including mentor and inspire a global PR team, fostering collaboration and best practice sharing across regions.

Role Requirements

• 10+ years in HR and/or employee relations/PR roles, with significant leadership on cross-functional projects.
• Advanced expertise in Six Sigma or process optimization, includes exceptional strategic thinking, demonstrated track record of operationalization of complex systems and project management.
• Exceptional written communication and report writing.
• Deep expertise in global labor laws and compliance.
• High B2+ level of CEFR proficient in Spanish is preferred.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Salary

Annual base salary range is $140,000 - $185,000 USD per year.  Total on target compensation includes a base salary and short-term (20% of base) and long-term (20% of base) incentives that align with individual and company performance. Actual salaries will vary based on candidates’ qualifications, skills, and competencies.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your United States – Specific Benefits Include

• Flexible Time off  
• Medical, Dental and Life Insurance 
• Tuition Assistance Program